JOHN MOLLOY
Philadelphia
Summary
Retail Sales Manager with 17+ years of experience, specializing in revenue maximization through strategic product merchandising and customer engagement. Achievements include significant improvements in customer satisfaction and sales performance, leveraging strong analytical and leadership skills to foster team success.
Overview
21
21
years of professional experience
Work History
Merchandising Execution Team Associate
The Home Depot
Philadelphia
03.2024 - 10.2025
- Ensure that the products are stocked and properly merchandised to provide the customer the best possible shopping experience while always keeping safety, accuracy and efficiency at the forefront.
- Execute price changes, product rotation, and special projects designed to improve how products are displayed to the customer and to meet suppliers needs and expectations.
- Execute strategies and ensure products are displayed correctly to drive sales.
- Build displays and fixtures while utilizing basic hand tools and power tools in addition to refreshing display material/signage/brochures
- Build and maintain strong relationships with store associates and provide superior customer service to both internal and external customers.
Solution Specialist
Verizon Wireless
Philadelphia
11.2009 - 01.2021
- High paced sales experience in a very competitive quota /commission based environment.
- Deliver superior customer service
- Analyze customer needs and present value-added solutions
- Ensure that customers leave the store with the best solutions for their needs
- Deliver the best product set-up and coaching experience possible
- Cultivate existing customer base for referral and continued business
- Send and receive inventory
- Merchandise the sales floor and ensure sales readiness
- Perform nightly bank deposits
- Open and close the store following checklists
- Coach new associates on daily metrics
Store Manager
RadioShack
Lanoka Harbor
09.2004 - 11.2009
- Lead team of ten members to sales excellence by maintaining a standard of sales process, merchandising, product knowledge, and profitability of the store. Duties also included presentations to groups of twenty explaining corporate direction and general training.
- Sales (Consumer electronics and wireless)
- Customer Service
- Recruiting
- Inventory and loss prevention
- Payroll management
- P&L Responsibility
Education
Diploma - Network Technician
The CHUBB Institute
North BrunswickSkills
- Inventory management
- Effective communication
- Training and coaching
- Performance tracking
- Planogram execution
- Analytical thinking
- Customer service
- Detail-oriented
- Sales support
- Product knowledge
- Product merchandising
- Key holder
- Recommending products
Timeline
Merchandising Execution Team Associate
The Home Depot
03.2024 - 10.2025
Solution Specialist
Verizon Wireless
11.2009 - 01.2021
Store Manager
RadioShack
09.2004 - 11.2009
Diploma - Network Technician
The CHUBB Institute