Operations professional who has advanced through responsible roles by collaborating, delivering results, and building operational stability. Seeking a long-term role with an organization for future development and . Background spans digital marketing, AI management, financial operations, customer relations and retention, and team development.
Overview
5
5
years of professional experience
Work History
Property Manager - Lease Up
Avenue5 Residential
Phoenix, AZ
06.2025 - 02.2026
Opened a class A community managing daily operations, projects, procurement and vendor set up, construction walks, exception tracking, and leasing of a 4 story, 210 unit, team of 7, wrap property.
Developed pricing strategy leading to immediate increases, focused on digital marketing and networking, assist with budget forecasting, tracked performance utilizing MS 365 Excel, and utilized AI management for social media engagement.
Exceeded budgeted occupancy within the first 60 days at 10% leased and 14% pre-leases without pre-leasing.
Community Manager - Lease Up
Greystar & Chamberlin + Associates
Phoenix, AZ
12.2024 - 06.2025
Managed daily operations, warranty tracking, procurement and vendor set up, construction completion, rentable forecasting, financial operations, leasing, and built-up reputation management using social media engagement of a 6 story, 280 unit, team of 7, platform property with a 2 story garage, gated.
Increased occupancy from 83% to 93% within 3 months utilizing analytics, marketing strategies, and AI management, tracking progress with MS 365 Excel.
Increase team development, productivity, and trust through 1:1 and group Q&A.
Tasked with stabilizing occupancy, budget expenditures, brand reputation through AI management, capital expense, renovation tracking, and procurement on dual-site.
An average occupancy increase from 80% to 98% in a 3 month period, focused on team results and growth leading to 4 promotions, and averaged an NOI increase of 8.5%.
Strategic brief transition to Accounts Receivables strengthening my understanding of accounting and financial acumen.
Developed multiple Excel spreadsheets for operational use and training across portfolios.
Associate Community Manager
Rise 48 Communities
Phoenix, AZ
07.2022 - 04.2024
Tasked with legal proceedings, manage payables and receivables, collect delinquency, processed move-in/move-out workflows, product procurement, vendor set up, enhanced tenant satisfaction.
Managed marketing sites using AI management, track leasing and renewal activity utilizing MS 365 Excel, improved retention, increased income, and organized events.
Stabilize occupancy from 81% to 96% within 5 months.
Customer Care Advocate II
Carvana
Tempe, AZ
03.2021 - 06.2022
Support and guide purchases utilizing C.A.R.E AI management. Performance resulted in a promotion before initial KPI evaluation.
Elevated to Nurture Team resolving minor escalations via phone, SMS chats, and e-mail.
CA2 promotion to mend high escalations. Created a training and resource channel for new hires and co-workers.
Education
Associate (AS) - Business Administration
Colorado Technical University
10-2021
Skills
Advanced AI Management
Financial Operations
Sales and Marketing
Procurement & Contract Management
CapEx & Project Management
Social Media Engagement
Digital Marketing
Customer Relations and Resolutions
Team Leadership & Training
Timeline
Property Manager - Lease Up
Avenue5 Residential
06.2025 - 02.2026
Community Manager - Lease Up
Greystar & Chamberlin + Associates
12.2024 - 06.2025
Community Manager
Chamberlin + Associates
04.2023 - 12.2024
Associate Community Manager
Rise 48 Communities
07.2022 - 04.2024
Customer Care Advocate II
Carvana
03.2021 - 06.2022
Associate (AS) - Business Administration
Colorado Technical University
Systems Training
AppFolio
Yardi 7
One Site
ILM
CRM IQ
AIRM (Real Page)
OPS Technology
Procurement
SOCI
Blue Moon
BILT
NetVendor
Sales Force
Workday
Rent Cafe
Runbuggy
Apartments 24/7
Apartments.com
Procore Turnover Software
MS 365
Excel Spreadsheet
Google Workspace
Slack
Disclaimer
Professional and personal references upon request.
<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd<ul><li>Profile: Record to Reporting (R2R)</li><li>Performing financial reporting and controlling for across all the entities (in Hyperion and Oracle = JD Edward).</li><li>Performing End to End P&L finalization (Review of accruals, Negative Cash Accrual, prepaid amortization schedule, FX Adjustments, creation, deletion and capitalization of fixed assets, posting of depreciation etc.) & taking calls with Controllers during Months end for further review of P&L.</li><li>Banking process includes positive pay exceptions, stop payment, voiding checks with AP team. Checks movement to unclaimed property. Payment proof, remittance details.</li><li>IFRS lease computation complying with IFRS 16 in CoStar – Real Estate Manager system (this is only for lease).</li><li>Preparation of webforms and variance analysis report and sharing with stakeholders with detailed information.</li><li>Performing Balance sheet reconciliation with adherence of policy and clearance of open items along with relevant details of lines which is overaged however will be staying for long time (i.e.- Bonus and dividends, Common Stocks, Security Deposits).</li><li>Facilitating team operations by discussions through the sharing of information and knowledge, identification of teamwork issues, development of problem-solving recommendations, and recommendations of standardizing team operations.</li><li>Cross train resources in order to have backup of each other to help team synergy helping team members to take leaves when required without bothering of work/process deliverables.</li><li>Conduct weekly, biweekly and monthly meetings with stake holders as per their agreement.</li><li>Create opportunities for team members to provide input on procedures/processes and share their expertise with other team members.</li><li>Working knowledge of ERP systems People Soft, ART (Reconciliation software of Oracle), JD Edward, Teradata, Cetova, Hyperion (HFM), Cadency, Blackline, SAP, NetSuite, Workday Adaptive, Coupa, Tableau, CoStar, Alteryx.</li><li>PROCESS IMPROVEMENTS</li><li>Given 12 lean ideas in area of Month End Close journals, Balance Sheet Reconciliations, and Bank Reconciliations.</li><li>Part of a green belt project on quality of reconciliations and BOT implementation (work in progress) – controllership impact</li><li>Bring automation & Marco enabling dash board MIS reporting for monthly SLA, KPI, IC balances, Cash forecasting etc.</li></ul> at Genpact India Pvt. Ltd