Florentino Bandin Esparza
Phoenix,USA
Summary
Operations professional who has advanced through responsible roles by collaborating, delivering results, and building operational stability. Seeking a long-term role with an organization for future development and . Background spans digital marketing, AI management, financial operations, customer relations and retention, and team development.
Overview
5
5
years of professional experience
Work History
Property Manager - Lease Up
Avenue5 Residential
Phoenix, AZ
06.2025 - 02.2026
- Opened a class A community managing daily operations, projects, procurement and vendor set up, construction walks, exception tracking, and leasing of a 4 story, 210 unit, team of 7, wrap property.
- Developed pricing strategy leading to immediate increases, focused on digital marketing and networking, assist with budget forecasting, tracked performance utilizing MS 365 Excel, and utilized AI management for social media engagement.
- Exceeded budgeted occupancy within the first 60 days at 10% leased and 14% pre-leases without pre-leasing.
Community Manager - Lease Up
Greystar & Chamberlin + Associates
Phoenix, AZ
12.2024 - 06.2025
- Managed daily operations, warranty tracking, procurement and vendor set up, construction completion, rentable forecasting, financial operations, leasing, and built-up reputation management using social media engagement of a 6 story, 280 unit, team of 7, platform property with a 2 story garage, gated.
- Increased occupancy from 83% to 93% within 3 months utilizing analytics, marketing strategies, and AI management, tracking progress with MS 365 Excel.
- Increase team development, productivity, and trust through 1:1 and group Q&A.
- Successfully transitioned community: Greystar (Disposition: 12/2024 - 04/2025) & Chamberlin + Associates (Acquisition: 04/2025 - 06/2025).
Community Manager
Chamberlin + Associates
Phoenix, AZ
04.2023 - 12.2024
- Tasked with stabilizing occupancy, budget expenditures, brand reputation through AI management, capital expense, renovation tracking, and procurement on dual-site.
- An average occupancy increase from 80% to 98% in a 3 month period, focused on team results and growth leading to 4 promotions, and averaged an NOI increase of 8.5%.
- Strategic brief transition to Accounts Receivables strengthening my understanding of accounting and financial acumen.
- Developed multiple Excel spreadsheets for operational use and training across portfolios.
Associate Community Manager
Rise 48 Communities
Phoenix, AZ
07.2022 - 04.2024
- Tasked with legal proceedings, manage payables and receivables, collect delinquency, processed move-in/move-out workflows, product procurement, vendor set up, enhanced tenant satisfaction.
- Managed marketing sites using AI management, track leasing and renewal activity utilizing MS 365 Excel, improved retention, increased income, and organized events.
- Stabilize occupancy from 81% to 96% within 5 months.
Customer Care Advocate II
Carvana
Tempe, AZ
03.2021 - 06.2022
- Support and guide purchases utilizing C.A.R.E AI management. Performance resulted in a promotion before initial KPI evaluation.
- Elevated to Nurture Team resolving minor escalations via phone, SMS chats, and e-mail.
- CA2 promotion to mend high escalations. Created a training and resource channel for new hires and co-workers.
Education
Associate (AS) - Business Administration
Colorado Technical University
10-2021
Skills
- Advanced AI Management
- Financial Operations
- Sales and Marketing
- Procurement & Contract Management
- CapEx & Project Management
- Social Media Engagement
- Digital Marketing
- Customer Relations and Resolutions
- Team Leadership & Training
Timeline
Property Manager - Lease Up
Avenue5 Residential
06.2025 - 02.2026
Community Manager - Lease Up
Greystar & Chamberlin + Associates
12.2024 - 06.2025
Community Manager
Chamberlin + Associates
04.2023 - 12.2024
Associate Community Manager
Rise 48 Communities
07.2022 - 04.2024
Customer Care Advocate II
Carvana
03.2021 - 06.2022
Associate (AS) - Business Administration
Colorado Technical University
Systems Training
- AppFolio
- Yardi 7
- One Site
- ILM
- CRM IQ
- AIRM (Real Page)
- OPS Technology
- Procurement
- SOCI
- Blue Moon
- BILT
- NetVendor
- Sales Force
- Workday
- Rent Cafe
- Runbuggy
- Apartments 24/7
- Apartments.com
- Procore Turnover Software
- MS 365
- Excel Spreadsheet
- Google Workspace
- Slack
Disclaimer
Professional and personal references upon request.
Contact
- Esparza.2020@gmail.com
- 480.667.3031
- Linkedin.com/in/fbesparza
- Phoenix, AZ 85037