Open To Work
Florentino Carrasquillo
Voorhees
Summary
Professional specializing in auto and homeowners claims with a focus on coverage analysis and liability investigations. Demonstrated ability to deliver exceptional customer service while efficiently resolving complex claims. Actively pursuing opportunities for career advancement in diverse professional fields.
Overview
26
26
years of professional experience
Work History
HEALTHCARE AID
EZ LIVING HOMECARE OF NEW YORK
01.2024 - Current
- Assisted patients with daily activities, including bathing, dressing, grooming, and hygiene.
- Supported mobility and transfers using proper lifting techniques and equipment.
- Monitored and reported changes in patients' physical and emotional conditions, enhancing nursing staff's ability to provide timely interventions.
- Tracked vital signs, food intake, and output to inform care plans and support patient health.
- Prepared meals and assisted with feeding according to dietary restrictions.
- Maintained clean, safe, and organized patient environments while adhering to infection control procedures.
- Provided companionship and emotional support, fostering positive relationships that improved patient morale and well-being.
- Collaborated with healthcare professionals to ensure quality patient care.
INSIDE PROPERTY SPECIALIST I
SAFECO INSURANCE
VOORHEES
01.2008 - 01.2014
- Managed homeowner property claims, confirming coverage and directing referrals to ensure timely resolution.
- Managed claims involving fire, water, weather damage, theft, and other non-auto-related incidents.
- Processed non-auto-related third-party property claims, including inland marine and heavy machinery cases.
- Utilized multiple claims systems to efficiently handle files and processes.
- Performed desk adjustments in Xactimate to ensure accurate claim evaluations.
- Maintained comprehensive diaries and assessed claim reserves to optimize financial outcomes.
- Cultivated relationships with customers and agents during loss adjustments to enhance communication and support for claim processes.
- Oversaw property cat overflow desk for Northeast region while assisting with new system deployments.
CENTRALIZED CUSTOMER SERVICE REPRESENTATIVE
COMMERCE BANK
MOUNT LAUREL
01.2007 - 01.2008
- Processed incoming customer calls, resolving account-related requests to enhance customer satisfaction.
- Managed monetary transfers, account activity reviews, and personal information updates.
- Directed accounts to fraud and loss prevention departments, ensuring protection against potential financial losses.
- Communicated commerce location details to customers, facilitating informed decisions and improving their shopping experience.
- Trained in managing credit card accounts, including payment processing and balance transfers.
CLAIMS LIABILITY EXAMINER
GEICO INSURANCE
MARLTON
01.2005 - 01.2006
- Secured customer statements and gathered evidence, including police reports and damage estimates, to establish liability.
- Investigated auto insurance claim coverage and interpreted policy language for effective negotiations.
- Clarified policy coverage to customers and claimants, facilitating smoother claims processing.
- Reviewed pending claims daily to verify monetary reservations matched coverage.
- Processed all necessary state insurance claim letters for relevant incidents efficiently.
- Monitored individuals with injuries to evaluate bodily injury exposure under customer policies.
CLAIMS TRAINING COACH
GEICO INSURANCE
WOODBURY
01.2003 - 01.2005
- Presented training modules to new associates in classroom settings.
- Monitored and analyzed recorded phone calls for quality assurance, enhancing customer satisfaction.
- Maintained associate statistics, including phone metrics and compliance reports, to support performance tracking.
- Provided performance feedback through weekly and monthly reports to inform management decisions.
- Assisted in the dissemination of updated claims procedures to associates.
- Created compliance reports to ensure adherence to company policies.
- Streamlined progress report communication to enhance managerial oversight.
- Supported claims supervisory staff by covering essential duties outside training environments.
CLAIMS SERVICE REPRESENTATIVE
GEICO INSURANCE
WOODBURY
01.2001 - 01.2003
- Processed payments to policyholders and claimants after liability determinations and damage estimates, facilitating timely resolutions.
- Coordinated communication with policyholders, claimants, police officers, and insurance carriers, maintaining comprehensive claim diaries to ensure accurate record-keeping.
- Received and processed auto accident reports from customers through phone, mail, or internet.
- Developed training program for new team members on claims processes, diary maintenance, and customer interaction techniques, enhancing onboarding experience.
- Supervised summer interns within GEICO claims department to enhance operational efficiency.
- Obtained licenses in Connecticut, Rhode Island, Vermont, and New Hampshire for claims settlement.
Education
Bachelor - Liberal Arts And Sciences
Thomas Edison State University
Trenton, NJ01-2016
Skills
- Personal needs support
- Claims processing
- Xactimate experience
- Customer communication
- Relationship management
- Time management
- Problem solving
- Team collaboration
- Independent work
- Windows and macOS knowledge
- MS Office proficiency
- Technical skills
- Bilingual support (Spanish)
- Communication skills
- Training development
- Valid NJ driver's license
Timeline
HEALTHCARE AID
EZ LIVING HOMECARE OF NEW YORK
01.2024 - Current
INSIDE PROPERTY SPECIALIST I
SAFECO INSURANCE
01.2008 - 01.2014
CENTRALIZED CUSTOMER SERVICE REPRESENTATIVE
COMMERCE BANK
01.2007 - 01.2008
CLAIMS LIABILITY EXAMINER
GEICO INSURANCE
01.2005 - 01.2006
CLAIMS TRAINING COACH
GEICO INSURANCE
01.2003 - 01.2005
CLAIMS SERVICE REPRESENTATIVE
GEICO INSURANCE
01.2001 - 01.2003
Bachelor - Liberal Arts And Sciences
Thomas Edison State University