Open To Work
Hi, I’m
Kelli Burrell
GSR
Conley,GA
Summary
Acknowledged for strong work ethic, adaptability, and exceptional communication skills, consistently delivering high-quality service and achieving organizational objectives.
Overview
11
years of professional experience
Work History
Home HealthcareEllenwood
Healthcare Aid
07.2023 - 02.2026
Job overview
- Delivered personalized health care support to individuals in home settings, enhancing their comfort and well-being.
- Managed daily care for patients with complex needs, providing mobility assistance, hygiene support, and specialized nutritional guidance.
- Monitored and recorded vital signs (BP, pulse, respirations) to ensure accurate health assessments.
Aimbridge HospitalityDuluth
Guest Service Representative
01.2020 - 10.2023
Job overview
- Resolved sensitive guest concerns using effective de-escalation techniques, fostering trust and loyalty.
- Delivered professional responses to guest complaints, contributing to enhanced overall guest satisfaction.
- Engaged guests with friendly interactions to enhance their experience.
- Coordinated with housekeeping and maintenance teams via hotelkey to ensure timely room readiness for guests.
- Optimized guest operations for 40+ daily guests using hotelkey PMS and CRS systems.
- Managed payment processing, providing accurate receipts and change to customers.
- Answered customer inquiries promptly and transferred calls to appropriate staff.
Arrowhead ClinicDuluth
Chiropractor Assistant
04.2015 - 06.2019
Job overview
- Executed electric muscle stimulation and mechanical traction therapies to aid patient recovery under doctor supervision.
- Assisted chiropractors with patient assessments and development of treatment plans.
- Educated patients on exercises and wellness practices to enhance recovery.
- Prepared treatment rooms to ensure a clean and organized environment for patient care.
- Supported patients and doctors by conducting routine clinical tasks.
- Facilitated billing procedures and payment collection, ensuring accurate communication with insurance companies.
Education
CPR and First Aid Certificate
Skills
- Personal care assistance
- Patient advocacy
- Dementia care
- Nutritional monitoring
- Nutrition support
- Range of motion exercises
- Safety compliance
- HIPAA compliance
- Privacy protection
- Patient education
- Appointment scheduling
- Effective communication
- Attention to detail
- Problem solving
- Conflict resolution
- Compassionate caregiving
- Environmental safety
Core Skills Strengths
15+ Years of Hands-on Care: Expertly managed daily living assistance (ADLs), mobility support, and nutritional care for diverse patient populations., Vital Monitoring: Proficient in monitoring vital signs and identifying critical changes in patient status to alert medical staff., Safety & Compliance: Maintained 100% adherence to OSHA and facility safety protocols in high-pressure clinical environments., Service Excellence: Managed 40+ daily guest interactions, handling scheduling, billing inquiries, and intake with a focus on patient satisfaction., Conflict Resolution: Expert at de-escalating sensitive situations and resolving guest concerns with a calm, professional demeanor.
Timeline
Healthcare Aid
Home Healthcare
07.2023 - 02.2026
Guest Service Representative
Aimbridge Hospitality
01.2020 - 10.2023
Chiropractor Assistant
Arrowhead Clinic
04.2015 - 06.2019
CPR and First Aid Certificate