Florian Syla
East Rockaway,NY
Summary
Dynamic professional with a proven track record at Patrizia’s Long Island, excelling in customer service and client communication. Leveraged order-taking expertise and advanced camera skills to enhance service quality. Cultivated strong relationships with patrons, boosting repeat business by 20%. Adept at multitasking and ensuring compliance with health regulations, driving operational efficiency and guest satisfaction.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Patrizia’s Long Island
Hicksville, NY
10.2022 - Current
- Provided excellent customer service by promptly addressing guest inquiries and requests.
- Assisted in setting up dining areas, ensuring cleanliness and readiness for guests.
- Learned menu items and daily specials to effectively communicate options to customers.
- Collaborated with kitchen staff to coordinate timely food preparation and delivery.
- Maintained knowledge of health and safety regulations to ensure compliance in food service.
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Social Media Manager
Self Employer
New York, NY
08.2022 - Current
- Developed and executed social media strategies to enhance brand awareness.
- Created engaging content across multiple platforms, aligning with brand voice and objectives.
- Analyzed audience engagement metrics to refine content strategy and improve reach.
- Collaborated with cross-functional teams to integrate social media campaigns with marketing initiatives.
- Monitored industry trends and emerging platforms to recommend innovative tactics for audience engagement.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
Education
No Degree - Computer Programing
SUNY, Farmingdale
Farmingdale, NYSkills
Order taking
Cleanliness
Service quality
Social media
Digital photography
Retouching and color correction
Advanced camera skills
Project management
Client communication
Languages
Albanian
Native or Bilingual
Timeline
Restaurant Waiter
Patrizia’s Long Island
10.2022 - Current
Social Media Manager
Self Employer
08.2022 - Current
No Degree - Computer Programing
SUNY, Farmingdale