Florica C Fuciac
Dr Arlington Heights,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for guests. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Bartender/Restaurant Server
Kalahari Resorts & Conventions
03.2023 - 04.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Enhanced cash flow by implementing efficient cash management processes and procedures.
Server
Legacy Dinner Theater
03.2022 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
Associate of Science - Computer Science
William Rainey Harper College
Palatine, IL05.2026
Linguistics - The Science of Language.
West University of Timisoara
Timisoara05.2021
Skills
- Strong multitasking
- Customer Service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Work Ethics and Integrity
- Liquor and beer knowledge
- Customer Assistance
- Cash Handling
- Money Handling
- Reliability and punctuality
Languages
Romanian
Native or Bilingual
English
Full Professional
Timeline
Bartender/Restaurant Server
Kalahari Resorts & Conventions
03.2023 - 04.2024
Server
Legacy Dinner Theater
03.2022 - 04.2024
Associate of Science - Computer Science
William Rainey Harper College
Linguistics - The Science of Language.
West University of Timisoara
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