Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Florim Vinca

Oak Creek,WI

Summary

Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Manager

Best Buy
Greenfield, WI
03.2024 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted in resolving escalated customer service issues in a timely manner.
  • Provided coaching and guidance to team members when necessary to improve performance.
  • Resolved conflicts between staff members in a professional manner.
  • Reviewed security footage regularly for suspicious activities or theft attempts.
  • Responded quickly and effectively to emergency situations as they arose.

Guest Advocate

Target
Oak Creek, WI
08.2022 - 03.2024
  • Delivered exceptional customer service by utilizing extensive product knowledge and creating positive experiences.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Education

Bachelor of Science - Cybersecurity

University of Wisconsin - Whitewater
Whitewater, WI
05-2028

High School Diploma -

Oak Creek High School
Oak Creek, WI
06.2024

Skills

  • Issue Resolution
  • Customer Service
  • Guest Satisfaction
  • Communication
  • Problem Solving
  • Leadership
  • Teamwork
  • POS Transactions
  • Verbal and Written Communication
  • Microsoft Office

Certification

Microsoft Word Expert

Microsoft Excel Specialist

Microsoft Outlook Specialist

Microsoft Powerpoint Specialist

Adobe Certified Professional in Visual Design

Timeline

Shift Manager

Best Buy
03.2024 - Current

Guest Advocate

Target
08.2022 - 03.2024

Bachelor of Science - Cybersecurity

University of Wisconsin - Whitewater

High School Diploma -

Oak Creek High School

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Florim Vinca