Summary
Overview
Work History
Education
Timeline
Generic

Florina Deleon

Mesquite,US

Summary

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Bank Teller

PNC Bank/National City Bank
09.2023 - 02.2025
  • Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
  • Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks.
  • Count, verify, and post armored car deposits.
  • Monitor bank vaults to ensure cash balances are correct.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Customer Service Representative

City of Dallas
09.2022 - 09.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collected and organized information for entry, prioritizing entries to increase efficiency.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

Sales Associate

Target
11.2020 - 04.2022
  • Helped customers find specific products, answered questions and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Sales Associate

Victoria Secret & PINK
11.2016 - 01.2020
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Opened and closed store, balanced cash drawers, and prepared daily deposits.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Trained all new sales employees on effective sales, service, and operational strategies to maximize team performance.
  • Maintained records related to sales for store management.

Education

High School Diploma - undefined

Mesquite High School
Mesquite, TX
05.2017

Timeline

Bank Teller

PNC Bank/National City Bank
09.2023 - 02.2025

Customer Service Representative

City of Dallas
09.2022 - 09.2023

Sales Associate

Target
11.2020 - 04.2022

Sales Associate

Victoria Secret & PINK
11.2016 - 01.2020

High School Diploma - undefined

Mesquite High School

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Florina Deleon