Florinda Esquivel
Donna,TX
Summary
Experienced Medical Office Call Center Specialist with strong background in patient scheduling and communication. Skilled in medical documentation and appointment management, fostering positive patient interactions. Proficient in electronic records management, medical terminology, and office procedures. Well-equipped to streamline operations and enhance efficiency in fast-paced environments.
Overview
4
4
years of post-secondary education
18
18
years of professional experience
Work History
Medical Office Specialist
Doctors Hospital at Renaissance Health System
McAllen, TX
12.2023 - Current
- Used Software to schedule appointments for doctor visits and procedures.
- Collected patient information for billing and insurance filing by gathering forms and copying insurance cards.
- Recorded and filed medical payments made by check, cash, and credit card to ensure accurate financial tracking.
- Answered telephone calls to provide office information, resolve inquiries, and direct calls to appropriate staff.
Cashier
HEB Grocery Store
San Juan, TX
02.2016 - 09.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Guided customers through purchases, assisted in locating items, and enrolled them in reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Responded to customer inquiries about store policies and effectively resolved concerns.
- Facilitated returns and refunds, ensuring smooth resolution of transaction issues for customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Walmart
Alamo, TX
08.2008 - 05.2015
- Welcomed customers and identified specific needs to enhance shopping experience.
- Recommended products based on customer needs, contributing to increased sales.
- Adjusted work hours to support team needs and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes to maintain a tidy and accessible shopping environment.
Education
Medical Technology -
South Texas College
WeslacoDiploma - Medical Genetics
Donna High School
Donna, Tx 08.1993 - 06.1997
Skills
- Medical billing
- Insurance processing
- Appointment scheduling
- Appointment scheduling
- Patient Interaction
- Patient Communication
- Software proficiency
- Customer service
- Appointment scheduling
Timeline
Medical Office Specialist
Doctors Hospital at Renaissance Health System
12.2023 - Current
Cashier
HEB Grocery Store
02.2016 - 09.2022
Cashier
Walmart
08.2008 - 05.2015
Diploma - Medical Genetics
Donna High School
08.1993 - 06.1997
Medical Technology -
South Texas College