FLORINE BILLONG
Fort Worth,TX
Summary
Dynamic and results-oriented Certified Medical Billing and Coding Specialist with a proven track record in managing insurance claims, invoices, and payments through precise coding practices. Expertise in facilitating smooth patient admissions and registration processes, ensuring a positive experience for all stakeholders. A collaborative team player adept at adapting to evolving organizational needs while maintaining high standards of professionalism. Recognized for exceptional patient communication skills, thorough insurance verification, and efficient data management in fast-paced healthcare environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
JPS Health Network
03.2023 - 04.2025
- Accurately identified patient and registering JPS patients while maintaining regulatory and functional knowledge of all information required to register patient types in database which ensures timely & accurate reporting/billing.
- Explained and secured consent for all registration forms including general consent forms, MSPQ, notice of privacy practices, patient rights and responsibilities.
- Collected patient owed cost sharing amounts (copays, deductibles, coinsurance, full costs [non-covered/self-pay]) in accordance with Standard Operating Procedure as well as referring patients to Enrollment and Eligibility, when applicable.
- Acquired precertification status on all applicable services, such as in-office procedures, Inpatient/Outpatient Surgeries, Outpatient Radiology & Cardiology Tests, and/or Physician Services, or Pharmacy Services.
- Utilized insurance verification tools to accurately verify patients’ insurance/financial information.
EDI Document Control Clerk/Medical Records
Robert Half
03.2022 - 03.2023
- Located appropriate HER per request to attach to account in medical records database
- Uploaded documentation in online portal for accurate record-keeping and retrieval
- Reviewed correspondence received and performed appropriate training to resolve
- Maintain, verify, and update all financial data and records
- Assisted in monetary transactions
- Managed account reconciliations
- Reported discrepancies and account status to the personnel concerned
- Processed bills, checks, receipts and other documents
- Met and maintained established departmental performance metrics for production and quality
- Maintained working knowledge of workflow, systems and tools used in the department
Dental Customer Service Representative
Robert Half
09.2021 - 03.2022
- Responded to, filed and resolved customer inquiries and calls
- Assisted Customers in navigating the company website, encouraged them in self-service to find a provider, benefits information
- Verified Insurance and benefits, provided benefits breakdown to providers
- Provided claims follow-up
Health Information Scanning Specialist
Robert Half
02.2021 - 08.2021
- Categorized, filed, and retrieved medical record requests using specific classification and organization systems
- Recorded and kept electronic documents in a secure file
- Called hospitals, provider's offices, and law firms to give status on faxed or emailed requests
Medical Billing Clerk
Express Employment Professionals
06.2020 - 01.2021
- Checked eligibility and benefit verification
- Obtained referrals and pre-authorizations as required for procedures
- Prepared, reviewed and transmitted claims using billing software, including electronic and paper claim processing
- Called insurance companies regarding any discrepancy in payments
- Set up patients plans and worked on collection accounts
- Reviewed all accounts for insurance or patient’s follow-up
Education
Vocational School Certification - Medical Billing & Coding
CCI TRAINING CENTER
Arlington, TX12-2022
Skills
- Proficient in EPIC systems
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- EMR
- Team collaboration
- Money handling
- Payment processing
- Patient education
- Medical billing
- Electronic health records
- Data entry
Certification
12/2022 Certified Medical Billing and Coding Specialist NHA
Timeline
Patient Access Representative
JPS Health Network
03.2023 - 04.2025
EDI Document Control Clerk/Medical Records
Robert Half
03.2022 - 03.2023
Dental Customer Service Representative
Robert Half
09.2021 - 03.2022
Health Information Scanning Specialist
Robert Half
02.2021 - 08.2021
Medical Billing Clerk
Express Employment Professionals
06.2020 - 01.2021
Vocational School Certification - Medical Billing & Coding
CCI TRAINING CENTER
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