Florita Torres
Camden,NJ
Summary
Dynamic housekeeping professional with a strong background at TPG Hotel and Resorts, recognized for enhancing guest satisfaction through meticulous cleaning and quality assurance. Skilled in staff training and health compliance, I excel in optimizing team performance and maintaining high standards in cleanliness and organization. Committed to delivering exceptional service in hospitality.
Overview
18
18
years of professional experience
Work History
Housekeeper
TPG Hotel and Resorts
11.2000 - 09.2018
- Maintained cleanliness and organization in residential and commercial spaces to enhance client satisfaction.
- Conducted thorough inspections of assigned areas to ensure adherence to quality standards.
- Utilized cleaning chemicals and equipment safely and effectively in accordance with industry guidelines.
- Reported maintenance issues promptly to ensure timely resolutions and prevent further damage.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Housekeeping Supervisor
TPG Hotel and Resorts
11.2016 - 04.2018
- Supervised daily housekeeping operations, ensuring adherence to cleanliness standards and protocols.
- Trained and mentored team members on effective cleaning techniques and safety procedures.
- Conducted regular inspections of guest rooms and common areas to maintain high-quality service.
- Managed inventory of cleaning supplies, coordinating timely replenishment to avoid shortages.
- Developed schedules for housekeeping staff, optimizing workforce efficiency and coverage.
- Collaborated with maintenance teams to report and resolve facility issues efficiently.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Vacuuming and sweeping
- Mopping and sweeping
- Cleaning bathrooms
- Cleaning techniques
- Health and safety compliance
- Bed making proficiency
- Kitchen cleaning
- Hospitality background
- Dusting furniture
- Window cleaning
- Folding clean laundry
- Customer-oriented
- Physically strong
- Restroom detailing
- Staff training
- Quality assurance
Languages
Spanish
Native or Bilingual
Timeline
Housekeeping Supervisor
TPG Hotel and Resorts
11.2016 - 04.2018
Housekeeper
TPG Hotel and Resorts
11.2000 - 09.2018
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