Floriva Cochran-Stanley
Anderson
Summary
Dynamic EVS Manager at Countryside Manor with a proven track record in enhancing cleanliness standards and staff training. Skilled in infection control and quality assurance, I excel in problem-solving and mentoring teams to achieve operational excellence. Committed to fostering a safe environment while delivering exceptional customer service.
Overview
8
8
years of professional experience
1
1
Certification
Work History
EVS Manager
Countryside Manor
Anderson
10.2025 - Current
- Managed daily operations of environmental services department at senior living facility.
- Created and optimized cleaning schedules to uphold high standards of cleanliness and hygiene across the facility.
- Developed and implemented training programs for new employees on safety and sanitation protocols, ensuring compliance with industry standards.
- Ensured that all personnel involved in environmental services activities received appropriate safety training.
- Trained staff on proper handling of hazardous materials and safety procedures.
- Implemented corrective action plans when necessary to bring operations into compliance with applicable regulations.
- Mentored and guided newly hired employees on various company programs, fostering a knowledgeable and compliant team.
- Resolved customer inquiries and complaints requiring management-level escalation.
Patient Care Technician
Community Health Network
Anderson
09.2025 - Current
- Delivered direct patient care and support in various healthcare settings, enhancing patient comfort and safety.
- Supported nurses in patient assessments and consistently monitored vital signs to facilitate timely medical interventions.
- Conducted EKGs, phlebotomy, and laboratory tests to ensure accurate diagnostics as per physician or RN directives.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Documented patient information accurately in electronic health records systems.
- Communicated effectively with patients to address concerns and provide comfort.
Unit Secretary
Community Health Network
Anderson
04.2025 - Current
- Coordinated patient scheduling and appointments for multiple healthcare providers to streamline access to care.
- Facilitated effective communication among staff, patients, and medical teams to enhance collaboration.
- Maintained accurate patient records using electronic health record systems.
- Processed patient admissions and discharges with precision to ensure smooth transitions and accurate records.
- Supported team members in various administrative tasks to enhance workflow efficiency.
Front Office Assistant/Concierge
Sugar Fork Crossing
Anderson
05.2023 - 02.2025
- Greeted customers and provided assistance with inquiries.
- Scheduled and managed appointments for clients and staff, ensuring optimal time utilization.
- Updated office calendars with new appointments and accommodated last-minute schedule changes.
- Coordinated communication between departments to enhance workflow efficiency.
- Investigated customer complaints or billing issues.
- Prepared documents and materials for meetings and presentations.
- Implemented filing systems to improve document retrieval processes.
- Supported new employee onboarding, enhancing team integration.
Assistant EVS Manager
Rawlins House
Pendleton
12.2021 - 02.2023
- Perform specialized cleaning and disinfecting procedures in rooms and equipment for staff and residents.
- Maintained close communication with clinical staff and residents to uphold cleanliness and sterility standards.
- Perform specialized cleaning and disinfecting procedures in rooms and equipment for staff and residents.
- Engaged with residents using Dementia Care training to enhance communication and support.
- Completed CPR certification training
Freight Flow Supervisor/Customer Service Supervisor
Ollie's Bargain Outlet
Anderson
05.2018 - 10.2022
- Supervised delivery unloaders and department supervisors to ensure efficient operations.
- Schedule department supervisors to ensure that freight is completed in a timely manner.
- Plan for incoming shipments utilizing PAMs and Consolidated Manifest
- Coordinated with delivery drivers to confirm arrival times and locations.
- Trained and directed department supervisors and cashiers to enhance team performance.
- Managed cash register operations, ensuring accurate transaction processing and customer satisfaction.
Region3 Q2 Freight Slayer winner
01.2020 - 12.2020
- Resolved customer issues to enhance satisfaction.
- Managed quality control processes and optimized store inventory.
- Secured store operations during opening and closing.
- Opened and closed the store daily.
- Safe Audits and Deposits
Education
Diploma - Social Work
Allison
Remote 09-2024
Diploma - Business Administration
Allison
Remote08-2024
Certificate - Activities Coordination
Allison
Remote08-2024
College Credits - Medical Billing & Coding
Indiana Business College
Anderson, IN01-2002
High school diploma -
Anderson High School
Anderson, IN, US06-1998
Skills
- Sanitation compliance
- Quality assurance
- Quality inspection
- Infection control practices
- Operational efficiency
- Waste management
- Data visualization
- Microsoft Excel proficiency
- Microsoft Office proficiency
- Microsoft PowerPoint proficiency
- Record keeping
- Attention to detail
- Problem-solving
- Analytical skills
- Time management
- Organizational skills
- Leadership experience
- Supervisory experience
- Coaching and mentoring
- Staff mentoring
- Teamwork
- Communication skills
- Customer service
- Performance management
- Continuous improvement
- Continuous improvement
Certification
- CPR BLS Certification
Timeline
EVS Manager
Countryside Manor
10.2025 - Current
Patient Care Technician
Community Health Network
09.2025 - Current
Unit Secretary
Community Health Network
04.2025 - Current
Front Office Assistant/Concierge
Sugar Fork Crossing
05.2023 - 02.2025
Assistant EVS Manager
Rawlins House
12.2021 - 02.2023
Region3 Q2 Freight Slayer winner
01.2020 - 12.2020
Freight Flow Supervisor/Customer Service Supervisor
Ollie's Bargain Outlet
05.2018 - 10.2022
Diploma - Social Work
Allison
Diploma - Business Administration
Allison
Certificate - Activities Coordination
Allison
College Credits - Medical Billing & Coding
Indiana Business College
High school diploma -
Anderson High School