Flormelissa Fernandez
Paso Robles,CA
Summary
Compassionate healthcare professional, known for high productivity and efficient task completion. Skilled in patient care management and emergency response. Excel at communication, teamwork, and empathy, ensuring optimal patient outcomes and collaborative healthcare environments.
Overview
24
24
years of professional experience
Work History
Manager of Med Surg / Care Coordiation
Mee Memorial Healthcare System
King City, CA
08.2025 - Current
- Managed daily operations to ensure efficient patient care and resource allocation.
- Coordinated staff schedules to optimize coverage across departments.
- Implemented quality control measures to enhance patient safety protocols.
- Conducted training sessions for new team members on hospital policies and procedures.
- Streamlined communication processes among departments to improve workflow efficiency.
- Assisted in monitoring compliance with healthcare regulations and standards.
- Facilitated collaboration between clinical and administrative teams for better patient outcomes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
RN Case Manager
Natividad Medical Center
Salinas, CA
08.2024 - 08.2025
- Conducted comprehensive assessments to develop individualized care plans for patients.
- Coordinated multidisciplinary team meetings to ensure continuity of care and effective communication.
- Educated patients and families on disease management and available resources for support.
- Collaborated with healthcare providers to streamline referrals and optimize patient care pathways.
- Advocated for patients' needs within the healthcare system, ensuring access to necessary services.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Improved patient satisfaction scores by providing timely follow-ups and addressing concerns promptly.
Care Management Coordinator
Mee Memorial Healthcare System
King City, CA
11.2023 - 08.2024
- Coordinated patient care plans to ensure seamless communication among multidisciplinary teams.
- Monitored patient progress and adjusted care strategies based on evolving needs.
- Implemented process improvements to enhance efficiency in care management workflows.
- Facilitated patients' access to resources, services, and community support programs.
- Arranged transportation and documented details of discharge transition plans.
- Supported family members in understanding and managing their loved one''s health conditions through education and guidance.
Designated Charge Nurse / Staff RN II - ER
Salinas Valley Healthcare System
Salinas, CA
06.2002 - 05.2022
- Supervised nursing staff to ensure adherence to clinical protocols and patient care standards.
- Coordinated patient admissions, discharges, and transfers to optimize workflow efficiency.
- Implemented evidence-based practices to enhance patient outcomes and safety measures.
- Trained and mentored new nursing staff on best practices and organizational policies.
- Streamlined communication processes between departments to facilitate timely patient care delivery.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Collaborated with other healthcare professionals to provide quality patient care.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Championed a positive work culture by recognizing exemplary performance from team members and addressing conflicts promptly when they arose.
Unit Shift Supervisor - Emergency Department
Kaiser Permanente
Vallejo, CA
04.2016 - 11.2016
- Supervised daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored new team members on operational procedures and best practices.
- Coordinated shift schedules to optimize workforce efficiency and meet patient care needs.
- Implemented process improvements that enhanced workflow and reduced wait times for patients.
- Conducted performance evaluations, providing constructive feedback to improve team productivity.
- Led emergency response efforts during critical incidents, ensuring staff readiness and patient safety.
Supervising Registered Nurse II
Correctional Training Facility
Soledad, CA
06.2011 - 10.2011
- Oversaw nursing staff, ensuring compliance with healthcare regulations and facility policies.
- Developed and implemented patient care protocols to enhance treatment effectiveness.
- Coordinated multidisciplinary team meetings to discuss patient progress and care plans.
- Trained and mentored new nursing staff, promoting best practices in correctional healthcare.
- Increased efficiency in the emergency department by prioritizing critical cases and delegating tasks accordingly.
- Evaluated nursing staff performance, providing constructive feedback for professional development opportunities.
- Responsible for the daily operations of the Specialty Clinic and Emergency Treatment & Triage area
Education
Associate of Science - Nursing
Hartnell Community College
Salinas, CA05-2002
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Documentation and reporting
- Staff development
- Shift scheduling
- Performance evaluations
- Emergency response
- Coaching and mentoring
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Manager of Med Surg / Care Coordiation
Mee Memorial Healthcare System
08.2025 - Current
RN Case Manager
Natividad Medical Center
08.2024 - 08.2025
Care Management Coordinator
Mee Memorial Healthcare System
11.2023 - 08.2024
Unit Shift Supervisor - Emergency Department
Kaiser Permanente
04.2016 - 11.2016
Supervising Registered Nurse II
Correctional Training Facility
06.2011 - 10.2011
Designated Charge Nurse / Staff RN II - ER
Salinas Valley Healthcare System
06.2002 - 05.2022
Associate of Science - Nursing
Hartnell Community College