Florrita Rico

Work History

Westmark Credit Union

Idaho Falls, ID

11.2023 - 02.2024

Initiate collection efforts on delinquent accounts by telephone, letter, or in person
Maintain an overall standard ratio of calls per day and a set standard of collectible percentages
Thoroughly and accurately document all collection activity
Effect repossession of collateral in accordance with policy
Thoroughly complete Negative Queue at least twice a week
Ensuring Legal and Collection documents are prepared in a timely manner
Performs all duties as assigned by VP of Legal/Collections Administration or Collections Manager
Send out demands at 45 days
Review for repossession in 10 days

WorkSteer LLC

Twin Falls

06.2023 - 08.2023

Would go To Lithia Chrysler Jeep Dodge and answer calls, schedule oil changes, transfer calls to parts department, sales department

Registar

Idaho Falls, ID

10.2021 - 04.2023

Opening and closing branch
Responsibility for overall operations of the branch office including lending and collections
Take incoming calls for customers who want to make a payment on their account as well as taking applications over the phone for potential customers who are looking for a loan
Process new accounts and loan renewals
Achieve account gain through proven loan judgment and effective customer solicitation
Managing assigned accounts and keeping accounts current
Collecting payments
Manage collection activity for delinquent accounts
Maintain office cash with accuracy and security
Bank deposits
Maintain confidentiality of bank records and client information
Develop and maintain good relationship’s with customers
Creating repeat business by developing long-term relationships with customers
Recruiting office staff
Staff development/training
Scheduling
Setting daily goals for office staff
Ordering office supplies
Preparing branch reports
Practice compliance with state and federal lending regulations and company policies.

Parallon

Idaho Falls, ID

12.2019 - 04.2020

Eastern Idaho Regional Medical Center

Idaho Falls, ID

02.2015 - 11.2019

Provides patient care as assigned and per routine, according to standards of care, shift routines, and policies and procedures
Answers call lights in a timely and appropriate manner
Documents care provided according to standards
Maintains a clean work and patient environment
Maintains supplies, including scanning, stocking and ordering new supplies and disposing of expired or damaged supplies
Floats to various units based on identified patient care needs
Participates in department or unit performance improvement activities.

CNA, Teton Post Acute Care & Rehabilitation

Idaho Falls, ID

10.2013 - 02.2015

Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor
Documents actions by completing forms, reports, logs, and records.

CNA, Good Samaritan Society

Idaho Falls, ID

08.2013 - 10.2013

Maintains patient stability by checking vital signs and weight; testing urine and recording intake and output information
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients’ call lights and requests; and reporting observations of the patient to nursing supervisor
Documents actions by completing forms, reports, logs, and records.