Florvanessa Arreola Pérez
Summary
Experienced in effectively managing diverse tasks and supporting team initiatives. Brings a strong focus on organizational skills and attention to detail to enhance operational efficiency. Proven track record of successful collaboration and problem-solving in fast-paced settings. Consistently contributes to the achievement of team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Coordinator Associate
Marshalls
07.2022 - Current
- Was responsible in keeping the store recovered and clean
- Help Customers with their shopping and any questions that they may have
- Know all the departments and where everything goes
- Worked in the back room which includes unloading merchandise off palettes, organizing them by their sections, putting everything out into the store, hanging and processing clothing, and doing markdowns if needed
- As coordinator my responsibility is making sure my department is up to standards and clean
- It is also my responsibility to organize and change my area in any way that benefited the store
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
Customer Service Crew Member
McDonald's
10.2020 - 02.2021
- Had many responsibilities depending on what the manger wanted me to do including being a cashier on drive thru and inside the store, handling cash of the customer, giving the customers rightful order at a quick pace at the drive thru window, familiarizing myself in making drinks, cleaning my area or where is needed like the eating area, sweeping, mopping, windows
- Very skillful in multitasking and keeping busy
- Completed tasks efficiently, demonstrating strong multitasking abilities during peak service hours.
- Provided knowledgeable product recommendations based on individual customer needs, increasing overall satisfaction levels.
- Reduced wait times with effective communication between customers and staff members.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cook
Burger King
06.2019 - 03.2020
- I'm in charge of stock rotation and control to keep the kitchen and later as well stocked
- Keep an eye on things
- Made sure my station was clean and organized
- Learned to do all types of fast food like breakfast food, side food and the main food
- I knew where everything was in the freezer and stock what was needed
- Very quick paced in making food especially in rush hour
- Have the ability to multitask
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
No Degree - Certified Nursing Assistant Certificate
Joliet Junior College
Joliet, IL12-2024
Graduated -
Joliet West Highschool
01.2021
Skills
- Effective Multitasking
- Effective Under Pressure
- Quick Learner
- Hard worker
- Detail-Oriented Organizer
- Self motivated
- Patient care
- Attention to detail
- Honest and dependable
- Friendly and helpful
- Reliable and punctual
Certification
Certified Nurse Assistant
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Coordinator Associate
Marshalls
07.2022 - Current
Customer Service Crew Member
McDonald's
10.2020 - 02.2021
Cook
Burger King
06.2019 - 03.2020
No Degree - Certified Nursing Assistant Certificate
Joliet Junior College
Graduated -
Joliet West Highschool
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