Floyd Keaton
Toledo,OH
Summary
Detail-oriented Account Specialist focused on resolving issues and maintaining customer loyalty. Strong critical thinking skills with a methodical approach. Knowledgeable about SAP practices and documentation requirements.
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Versatile Production Supervisor knowledgeable about equipment operation, quality standards and safety hazards. Versed in documentation, compliance and scheduling. Streamlines workflow to maintain productivity and proactively addresses challenges to minimize downtime.
Overview
35
35
years of professional experience
Work History
Production Supervisor
LyondellBasell
08.2001 - Current
- Achieved on-time shipments goal by empowering employees to continued success.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Resolved issues quickly to maintain productivity goals.
Account Specialist
LyondellBasell
08.2001 - Current
- Adhered to standards of quality and service as well as all compliance requirements.
- Set up new customer accounts and updated existing profiles with latest information.
- Reconciled customer accounts and identified discrepancies for further investigation.
- Completed routine and complex account updates to resolve problems.
- Built strong relationships with clients, vendors and stakeholders for loyal, profitable accounts.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Prepared and submitted timely invoices, statements and payment reminders for customers.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Developed, maintained and utilized diverse client base.
Quality Control Technician
LyondellBasell
08.2001 - Current
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Performed thorough inspections of incoming materials and outgoing products.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Tracked and analyzed product quality data to identify trends and insights.
- Proposed corrective actions to address recurring quality issues.
Alignment Technician
Goodyear Commercial Tire
01.1990 - 08.2001
- Explained alignment diagnostic results to customers and recommended best course of action.
- Diagnosed customer vehicle problems and assigned specific model repair kit needed for misalignment.
- Maintained tidy, clean work environment, reducing risk of lost tools or parts and enhancing shop safety.
- Performed test drives on vehicles before inspection to assist with diagnosing problems and after inspection to confirm problem resolution.
- Remained educated and trained on new technology to enhance repair quality and achieve good alignment results for multiple vehicle types.
- Operated under time constraints while prioritizing safety and emphasizing quality.
Education
No Degree -
Bluffton College
Bluffton, OHSkills
- Audit management
- Production targets, planning
- 5S implementation
- Standard operating procedures
- Quality assurance
- Billing issue resolution, allocation tracking
- BBJ, SAP production, inventory and order completion processing
- Account investigations
- Customer relationship development
- Microsoft office proficiency
- Calibration standards
- ISO/TS standards, QMS system auditor
- Lean manufacturing
- Raw materials testing
Timeline
Production Supervisor
LyondellBasell
08.2001 - Current
Account Specialist
LyondellBasell
08.2001 - Current
Quality Control Technician
LyondellBasell
08.2001 - Current
Alignment Technician
Goodyear Commercial Tire
01.1990 - 08.2001
No Degree -
Bluffton College
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