Floyd Leibensperger
Kempton,PA
Summary
Proven Detail Manager with a track record of enhancing customer satisfaction and team performance at Haldeman Ford Of Kutztown. Specializes in automotive detailing and relationship building, ensuring vehicles meet the highest standards of cleanliness and quality. Known for exceptional work planning and productivity, consistently delivering superior results with a focus on precision workmanship and customer service excellence. Organized employee with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.
Overview
10
10
years of professional experience
Work History
Detailer
Manderbach Ford
02.2022 - 06.2024
- Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
- Washed cars and trucks daily for auto dealership.
- Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
- Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
Detail Manager
Haldeman Ford Of Kutztown
09.2014 - 02.2022
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Inspected finished work to verify employee compliance with detailing standards.
- Coordinated exterior and interior washing of vehicles according to customer wishes.
- Trained detail team to deliver best possible service to customers with quality work.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments.
- Set procedures for protecting vehicle interiors through use of dyes, paints and waxes.
- Managed team of 4 personnel focused on providing expert detailing services to new car customers.
- Established clear lines of communication between detail team members and other departments within the organization for seamless cooperation during projects requiring cross-functional collaboration.
- Monitored progress of ongoing projects, proactively addressing potential delays or bottlenecks to ensure timely completion.
Education
High School Diploma -
Northwestern Lehigh High School
New Tripoli, PA06.1981
Skills
- Customer Service
- Safety Procedures
- Automotive detailing
- Interior Detailing
- Interior and exterior cleaning
- Upholstery Cleaning
- Exterior detailing
- Relationship Building
- Work area organization
- Hand tools
- Pressure Washing
- Telephone Etiquette
- Inventory Control
- Polishing techniques
- Damage Assessment
- Precision Workmanship
- Odor removal
- Glass treatment
- Hand-Eye Coordination
- Chemical Handling
- Vehicle Restoration
- Showroom Maintenance
- Work Planning
- Power Equipment Operation
- Sales Techniques
- Strategic Planning
- Reliable and Responsible
- Honest and Dependable
- Strong Work Ethic
- Adaptable and Flexible
- Productivity and Time Management
- Heavy Lifting
Timeline
Detailer
Manderbach Ford
02.2022 - 06.2024
Detail Manager
Haldeman Ford Of Kutztown
09.2014 - 02.2022
High School Diploma -
Northwestern Lehigh High School
Similar Profiles
Crystal PinterCrystal Pinter
Automotive Service Shuttle Driver and Greeter at Manderbach FordAutomotive Service Shuttle Driver and Greeter at Manderbach Ford
Deborah BattleDeborah Battle
Insurance Verification Specialist at Henry Ford Health System (DBA Henry Ford Health)Insurance Verification Specialist at Henry Ford Health System (DBA Henry Ford Health)
Dan GrahamDan Graham
Demand Analyst at Ford North America Electronic Service Group FORD COMPONENT SALESDemand Analyst at Ford North America Electronic Service Group FORD COMPONENT SALES