FLOYD L. ROGERS

Delivered case management services for veterans enrolled in rapid re-housing and homeless prevention programs.

Delivered housing stabilization and rapid re-housing services for low-income veterans and families, managing a caseload of 25–30.

Performed needs assessments and crafted individualized housing service plans for veterans, addressing specific challenges and goals.

Administered temporary financial assistance, including rent support, security deposits, and utility payments.

Coordinated community resources, linking families to VA healthcare and employment services to enhance overall support.

Maintained accurate client records in databases such as HMIS and FileBound.

Assisted veterans with processing HUD-VASH vouchers through HACLA and LACDA.

• Assisted chronically homeless veterans in finding, securing, and maintaining permanent housing, enhancing their stability and well-being.
• Utilized VA HUD-VASH, CPRS, and HOMES applications to support veteran housing initiatives.
• Implemented crisis intervention strategies to support veterans in urgent situations.
• Educated veterans on community resources and harm reduction practices, empowering them to make informed decisions.
• Conducted ongoing assessments and problem-solving, delivering side-by-side services and skill teaching to support clients in activities of daily living.
• Participated and presented client information and chart reviews with a clinical team to develop and implement individualized service treatment plans.
• Use modeling techniques to guide Veterans in creating a healthy lifestyle.
• Working closely with the following resources; WLA VA Medical Center, VA Domiciliary (DOM), Veterans Peer Access Network (VPAN), Supportive Service for Veteran Families (SSVF), Veterans Readiness & Education (VR&E).

• Providing excellent customer service.
• Sales training, negotiation, and closing skills.
• Explained product features and benefits to customers, enhancing their understanding and supporting informed purchasing decisions.
• Demonstrated effective closing skills and ensured accurate entry of information in the point-of-sale system, facilitating smoother transaction processes.
• Employee training and development, use of communication and interpersonal skills.
• Conducting employee customer education and conflict resolution techniques.
• Employee training with diverse communities, cultural awareness, and sensitivity.
• Collaborated with colleagues to enhance team performance and build professional relationships.
• Developed retail concepts and sales training programs focused on improving customer retention and enhancing overall sales strategy.

• Corporate trainer and assistant to Lowe's West-Coast National Director of Sales and Customer Service Development.
• Developed and implemented training programs that equipped Lowe's employees with essential skills for job success.
• Created training programs focused on enhancing employee capabilities in sales, customer service, and support.
• Facilitated workshops for regional management training to enhance leadership skills.
• Provided educational sessions and training programs to equip employees with essential job skills.
• Developed training exercises to improve customer service skills and enhance employee retention.
• Prepared educational materials for regional training seminars to enhance employee knowledge.
• Scheduled and coordinated training materials, executed sessions, and delivered subject matter.
• Conduct educational seminars on retail concepts, and product knowledge.

• Implemented incentives to drive sales staff performance towards achieving company sales goals.
• Planning work schedules, maximize each department's sales for quality and profitability.
• Assigned tasks to assistant store manager and managed overall store operations to ensure efficiency.
• Maintained store policies, performed cash reconciliation, and met sales goals.
• Conducted employee training on customer service strategies to effectively handle complaints and enhance satisfaction.
• Training sales associates on managerial procedures for store opening and closing.
• Addressed and resolved customer complaints to improve satisfaction.
• Educate employees on the importance of retail concepts and providing exceptional customer service.

• Supported gunner in precise aiming for elevation and deflection, ensured ammunition readiness, and upheld firing operational status as second-in-command of howitzer crew.
• Conducted training exercises to enhance team readiness and operational effectiveness.
• Maintained equipment and vehicles to ensure optimal performance and reliability.
• Collaborated with team members to execute mission objectives efficiently.