Crystal Sims
Chicago,IL
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Assistant Community Manager
Freedom Path For Veterans
2022.12 - Current
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Received and processed resident payments, and updated system accounts with latest information.
- Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
Property Manager
TI Communities
2020.08 - 2022.12
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Maintained sufficient number of units market-ready for lease.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Maximized rental income while minimizing expenses through effective planning and control.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- CHA Recertification Specialist
- Tax Credit
- Yardi, Entrata
- Microsoft Excel Microsoft word
Leasing Specialist
Senior Suite Of South Shore
2019.07 - 2021.01
- Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Set appointment times for individuals to tour facilities and see available units.
- Collected, completed, and processed lease applications.
- Developed and implemented tactical marketing plans.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
Manager
Starbucks
2014.04 - 2018.02
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Assistant Manager
Corner Bakery Cafe
2006.05 - 2014.06
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored team members to enhance professional development and accountability in workplace.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Created employee schedules to align coverage with forecasted demands.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Bachelors - Business Administration Management
Stayer University
05.2012
Skills
- Data Entry
- HUD /VASH
- Clerical Experience
- Microsoft Office
- Fair Housing Regulations Knowledge
- Tenant Background Checks
- Lease File Audits
- CHA Subsidy
- Tax credit specialist
- Move-In Coordination
- Resident relations
- CRM Software
- Multitasking
- Problem-solving abilities
- Time Management
- Affordable housing
- Fair housing mandates
- Home Tax Credit
Timeline
Assistant Community Manager
Freedom Path For Veterans
2022.12 - Current
Property Manager
TI Communities
2020.08 - 2022.12
Leasing Specialist
Senior Suite Of South Shore
2019.07 - 2021.01
Manager
Starbucks
2014.04 - 2018.02
Assistant Manager
Corner Bakery Cafe
2006.05 - 2014.06
Bachelors - Business Administration Management
Stayer University