Floyd Wright
Ruskin,FL
Summary
Dynamic sales professional excels in high-productivity environments, completing tasks efficiently and surpassing goals. Skilled in customer relationship management, negotiation techniques, and strategic planning. Strong communication skills, adaptability, and problem-solving abilities ensure success in challenging sales scenarios.
Overview
17
17
years of professional experience
Work History
Sales Representative
Verizon Wireless
Tampa, FL
10.2016 - Current
- Exceeded monthly sales targets by 150%, managing $850k in annual revenue through consultative wireless solution sale
- Awarded winners circle recognition for finishing in top 10 percent in sales revenue.
- Trained 20 team members as a certified product expert, achieving 40% improvement in team performance.
- Led 48 weekly team trainings and 5 quarterly team building events
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Rated in the top 5 percent of sale performers.
- Assisted senior management in developing strategies for increasing sales revenue.
- Maintained 98% customer satisfaction rating, earning Above & Beyond and Outstanding Employee award.
Broadband Interactive Sales Representative
Bright House
Tampa, FL
07.2015 - 10.2016
- Delivered exceptional customer service by resolving complex technical and account issues, maintaining a 95% customer satisfaction rating
- Collaborated across multiple departments including technical support, billing, and field operations to ensure comprehensive problem resolution
- Collaborated across multiple departments including technical support, billing, and field operations to ensure comprehensive problem resolution
- Successfully managed sensitive customer data and maintained detailed documentation while adhering to privacy protocols
- Maintained accurate records of sales activity using computer software programs.
- Confirmed customer satisfaction with all aspects of sales process, including delivery time frames and price points.
Customer Service Sales Analyst
Citibank
Tampa, FL
09.2007 - 10.2016
- Managed 75 high-profile client accounts with combined portfolio value of $1.2M
- Reduced operational inefficiencies by 30% through process improvement initiatives
- Achieved 120% of monthly targets consistently over 12 quarters
- Collaborated across 5 departments to resolve 200+ monthly client cases
- Increased client self-service adoption by 45% through training programs
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
Education
Sports Management -
Webber International University
Babson Park, FL06.2009
Liberal Arts and Associated -
Hillsborough Community College
Tampa, FL06.2007
High School Diploma -
Brandon High School
Tampa, FL05.2006
Skills
- Sales
- Problem-Solving
- Communication
- Time Management
- Negotiation
- Conflict Resolution
- Data Entry
- Database Management
- Technical Support
- Cable/internet/phone installation
- Computer Applications
- Computer Installation
- Upselling
- Verbal/written communication
Timeline
Sales Representative
Verizon Wireless
10.2016 - Current
Broadband Interactive Sales Representative
Bright House
07.2015 - 10.2016
Customer Service Sales Analyst
Citibank
09.2007 - 10.2016
Sports Management -
Webber International University
Liberal Arts and Associated -
Hillsborough Community College
High School Diploma -
Brandon High School