Summary
Overview
Work History
Education
Skills
Timeline
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Flavia Jaszczak

Cary,NC

Summary

Experienced Business Development Manager with +12 years of experience in the research and publication industry. Excellent reputation for resolving problems and improving customer satisfaction. Consistently increased brand awareness and revenue while securing customer loyalty. Skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.

Overview

12
12
years of professional experience

Work History

Business Development Manager

John Wiley & Sons
11.2021 - 06.2024
  • Exceeded FY24 revenue target by +130% through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.

- Opened up +$920K worth of advertising inventory.

  • Managed print and digital advertising inventory for Corporate Sales opportunities.
  • Created Corporate Sales revenue projections for published titles up for contract renewal.
  • Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion.
  • Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Built relationships with customers and community to establish long-term business growth.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Liaised with sales, marketing, and editorial teams to develop solutions and accomplish shared objectives.

Global Accounts Manager

Research Square AJE, LLC
08.2017 - 10.2021
  • Responsible for 24% revenue growth YoY in 2019.
  • Achieved and consistently exceeded revenue quota through expert-level use of CRM platform.
  • Negotiated multi-year contracts with international institutions and secured long-term revenue stream.
  • Managed over 400 accounts across 180 countries.
  • Planned, organized and executed 1-2 international market visits annually.
  • Worked closely with customers to better understand their challenges and provide exceptional UX.
  • Maintained customer satisfaction and loyalty with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Brazil Market Manager

Research Square AJE, LLC
12.2016 - 08.2017
  • Responsible for 23% YoY sales growth in the Brazilian market.
  • Planned, organized and executed 3 market visits to +10 Brazilian federal and state institutions.
  • Monitored social media and online sources for industry trends.
  • Researched Brazilian local payment methods, negotiated with payment processors, and assisted in the systems' integration.

Customer Service Representative

Research Square AJE, LLC
08.2012 - 12.2016
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Leveraged sales expertise to promote services and capitalize on upsell opportunities.

Education

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Faculty of Law of São Bernardo Do Campo
São Paulo, Brazil

Associate of Arts - undefined

Durham Technical Community College
Durham, NC
2012

University of North Carolina At Chapel Hill
Chapel Hill, NC

Skills

  • Pipeline Development
  • Relationship Development
  • Stakeholder Communication
  • Business Development
  • Project Management
  • Expert client relations manager
  • Public Bidding Certification (ENAP)
  • Proficiency on Salesforce, ZoHo CRM, Mailchimp, Domo, MS Office, and Google Suite Strong knowledge of Canva, Google Analytics, and ZoHobooks
  • Some experience with accounts receivable and payable
  • Certified Sales Professional (CSP)
  • Fluent in English, Portuguese, Italian, and Spanish
  • Networking strength

Timeline

Business Development Manager

John Wiley & Sons
11.2021 - 06.2024

Global Accounts Manager

Research Square AJE, LLC
08.2017 - 10.2021

Brazil Market Manager

Research Square AJE, LLC
12.2016 - 08.2017

Customer Service Representative

Research Square AJE, LLC
08.2012 - 12.2016

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Faculty of Law of São Bernardo Do Campo

Associate of Arts - undefined

Durham Technical Community College

University of North Carolina At Chapel Hill
Flavia Jaszczak