Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Websites
Timeline
Generic

Fathia Muhammed

Brooklyn,NY

Summary

I'm a recent graduate of Binghamton University with a Bachelor of Arts in Political Science and a minor in Education. While my long-term goal is to pursue a career in law, I'm currently seeking opportunities in the educational field and administrative work. My diverse background includes tutoring, office work, and customer service, which has equipped me with strong communication and organizational skills. I'm passionate about helping others and excited to bring my skills and enthusiasm to a role in education.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Tutor

Cares Advocates
02.2023 - Current
  • Tutoring a student for two hours weekly
  • Created personalized lesson plans and study materials to tend to my tutee's needs
  • Worked closely with my tutee in math.

Crew Member

Five Guys
12.2023 - 05.2024
  • Delivering excellent customer service to all who visit
  • Maintained the store's neat look by mopping and polishing surfaces
  • Working with a group of people who expertly prepare and cook meals.

Front Desk Manager

Educational Opportunity Program (SUNY)
08.2022 - 05.2024
  • Monitoring who comes in and out of the EOP center
  • Inputting room bookings, taking reservations, and phone calls
  • Maintaining a clean and orderly environment in the EOP center.

Intern - Public Affairs - Community Action Center

New York City Comptroller's Office
06.2023 - 08.2023
  • Assisted in resolving civil and housing cases for New York City residents
  • Answered calls and directed residents on how to file claims
  • Worked on a project gathering important contact information for different NYC departments.

Camp Counselor

New York Edge
07.2022 - 08.2022
  • Prepared and executed educational and skillful activities for students
  • Worked with other counselors to create and implement rules and activities for students
  • Ensured the well-being and safety of students daily.

Manager

White Castle
08.2021 - 07.2022
  • Led team members and trained new employees to work properly on the unit, cash register, grill, and floor
  • Supervising team members in making and giving out food orders to customers efficiently
  • Solving and handling customer complaints to provide the best customer service.

Team Member

White Castle
07.2020 - 07.2021
  • Greeted customers and responded to questions in order to provide excellent customer service
  • Maintained an orderly appearance of the store by cleaning and wiping down surfaces
  • Input orders and took cash from customers to complete transactions.

Retail Associate

Tj Maxx
07.2019 - 02.2020
  • Maintained an orderly sales floor appearance and placed items back where they belonged
  • Provided excellent customer service to customers by helping them find and select products
  • Greeted customers and answered all questions and concerns.

Office Assistant

New York City Housing Authority
07.2018 - 08.2018
  • Conducted administrative duties such as filing, organizing, and shredding documents
  • Input updated paperwork and documents into a computer system
  • Answered phone calls and delivered messages to my boss.

Education

Bachelor of Arts in Political Science -

Binghamton University, State University of New York

Skills

  • Docs/Word
  • Slides/Powerpoint
  • Social Media
  • Creative Thinking
  • Customer Service
  • Problem-Solving
  • Teamwork and Collaboration
  • Multitasking and Organization

Certification

NYC Department of Health and Mental Hygiene - Food Protection Certification

Volunteer Experience

  • West Middle School, Binghamton, NY, Intern - Teacher and Classroom Assistant, 01/01/23, 04/01/23, Completed 7 volunteer hours weekly., Assisted teachers with students by monitoring them and helping them with their assignments., Observed teaching methods and skills used in the classroom.
  • East Middle School, Binghamton, NY, Intern - Teacher Assistant, 03/01/22, 05/01/22, Completed 60 hours of volunteer and clerical work., Assisted teachers with students by monitoring them and helping them with their assignments., Graded quizzes, tests, homework, and classwork assignments.
  • African Student Organization, Binghamton, NY, Culinary Director, 05/01/22, 05/01/23, Overseeing all executive board and interns in the kitchen when making food for events., Responsible for anything food-related within the organization and contacting Sodexo and other chefs for approval., Collaborating with other executive board members to create events and fundraisers for the organization.
  • African Student Organization, Binghamton, NY, Intern, 10/01/21, 04/01/22, Helped plan out and execute organization events in full detail., Shadowed other Executive Board members to learn more about their roles in the organization., Assisted the organization in promoting events on social media and throughout the school.

Timeline

Crew Member

Five Guys
12.2023 - 05.2024

Intern - Public Affairs - Community Action Center

New York City Comptroller's Office
06.2023 - 08.2023

Tutor

Cares Advocates
02.2023 - Current

Front Desk Manager

Educational Opportunity Program (SUNY)
08.2022 - 05.2024

Camp Counselor

New York Edge
07.2022 - 08.2022

Manager

White Castle
08.2021 - 07.2022

Team Member

White Castle
07.2020 - 07.2021

Retail Associate

Tj Maxx
07.2019 - 02.2020

Office Assistant

New York City Housing Authority
07.2018 - 08.2018

Bachelor of Arts in Political Science -

Binghamton University, State University of New York
Fathia Muhammed