Fnu Kenfack Donhachi
Baltimore,MD
Summary
Self-motivated highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Positive and upbeat successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning and communication skills.
Overview
9
9
years of professional experience
Work History
Guest Sercice Representative
Marriott International, Inc.
Baltimore, Maryland
04.2023 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Processed payments for room charges, taxes, and other incidentals as required.
- Maintained accurate records of all transactions within the hotel software system.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Promoted loyalty programs to encourage repeat business.
- Ensured compliance with hotel policies and procedures.
- Provided guidance to new team members on how to perform tasks correctly.
Supervisor General Office Assistant Associate
Home Depot
Sparrows Point, Maryland
11.2022 - 04.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Collaborated with other departments to coordinate workflow processes between teams.
- Coordinated employee schedules according to shift changes and availability.
General Office Assistant Associate
Home Depot
Sparrows Point, Maryland
11.2021 - 11.2022
- Assisted customers with inquiries, requests and complaints in person and over the phone.
- Created documents such as letters, memos, reports and spreadsheets using Microsoft Office Suite.
- Organized filing systems for paper and electronic documents according to established protocols.
- Answered incoming calls and directed them to the appropriate staff members.
- Entered data into databases accurately and efficiently.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders; verifying receipt of supplies.
- Managed mail distribution both internally and externally, including sorting incoming mail, responding to emails promptly, delivering packages within the building..
Associate
Amazon fulfillment
Baltimore, Maryland
07.2020 - 11.2021
- Processed shipments received from vendors according to established protocols.
- Operated equipment such as scanners and scales correctly during checkout process.
- Trained new associates on store operations, policies, and procedures.
- Built and maintained relationships with peers and upper management to drive team success.
Deli Associate
Walmart
Randallstown, Maryland
09.2017 - 12.2019
- Greeted customers, provided excellent customer service, and answered questions regarding deli products.
- Maintained cleanliness of deli area, including tables and counters.
- Operated slicers, scales, wrappers, grinders, and other equipment to prepare food items for sale.
- Stocked shelves with a variety of deli meats and cheeses in accordance with company guidelines.
- Prepared sandwiches according to customer specifications.
- Assisted in ordering supplies needed to maintain adequate inventory levels.
- Received deliveries from vendors and ensured accuracy of order against invoice.
- Rotated product on shelves to ensure freshness and quality standards were met.
- Followed all safety regulations when handling knives or operating machinery such as slicers or grinders.
- Calculated the cost of orders and accepted payment in cash or credit card format.
- Weighed portions accurately using scales for bulk items such as cheese or cold cuts.
Human Resources Assistant
National Institute Of Statistics
Yaounde, Cameroon
04.2015 - 06.2017
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Prepared job postings for open positions on the company website and other job boards.
- Compiled reports related to personnel activities such as attendance tracking, turnover rates, disciplinary actions.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
Education
Certificate of Scrum Master - Scrum Master
Google Coursera
Online Course05-2023
Bachelors of Management - Human Resources Management
Ismasa-hermes
Yaounde Cameroon 07-2016
High School Diploma -
Sapins College
Yaounde Cameroon 07-2013
Skills
- Event Planning
- Data Entry
- Information Protection
- Cash handling experience
- Key Management System
- Computer Skills
- Hotel software expertise
- Transportation Coordination
- Sales
- Office Support
- Business support
- VIP services
- Relationship Building
- Training and mentoring
- Team building
- Team Collaboration
- Problem-Solving
- Clear Communication
- Adaptability
- Task Prioritization
- Analytical Thinking
- Reliability
- Time Management
Timeline
Guest Sercice Representative
Marriott International, Inc.
04.2023 - Current
Supervisor General Office Assistant Associate
Home Depot
11.2022 - 04.2023
General Office Assistant Associate
Home Depot
11.2021 - 11.2022
Associate
Amazon fulfillment
07.2020 - 11.2021
Deli Associate
Walmart
09.2017 - 12.2019
Human Resources Assistant
National Institute Of Statistics
04.2015 - 06.2017
Certificate of Scrum Master - Scrum Master
Google Coursera
Bachelors of Management - Human Resources Management
Ismasa-hermes
High School Diploma -
Sapins College