Brianna M. Fogg
Palatine Bridge
Summary
Highly dependable and motivated professional with hands-on experience in customer service, retail operations, and fast-paced work environments. Proven ability to communicate effectively, manage multiple responsibilities, and maintain accuracy while delivering excellent service. Recognized for strong work ethic, reliability, and adaptability. Seeking opportunities where professionalism, organization, and customer-focused skills are valued.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Runnings Supply
10.2024 - 12.2025
- Delivered professional customer service, operated registers accurately, maintained organized work areas, and supported daily store operations.
- Assisted customers with product inquiries and recommendations.
- Processed transactions efficiently at checkout stations.
- Maintained product displays and ensured shelves were stocked.
- Resolved customer complaints through effective communication.
- Educated customers about promotions and loyalty programs.
- Handled returns and exchanges following company policies.
- Greeted customers and identified their needs.
- Kept work area neat, clean, and well-stocked at all times.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Provided information about products and services available to customers.
- Handled cash register operations accurately during peak times.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Performed additional duties as assigned by management team.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Educated customers on special pricing opportunities and company offerings.
- Escalated unresolved customer issues to the appropriate department or manager for resolution.
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Crew Member
McDonald's
09.2024 - 10.2024
- Provided fast-paced customer service, processed payments, and maintained cleanliness standards.
Retail Associate
Walmart
05.2024 - 09.2024
- Assisted customers, stocked merchandise, and ensured accurate transactions.
Education
High School Diploma -
OESJ Jr./Sr. High School
St. Johnsville, NYSkills
- Customer Service & Client Support
- Professional Communication
- Cash Handling & Register Accuracy
- Retail & Front-End Operations
- Data Entry & Attention to Detail
- Confidential Information Handling
- Stocking & Merchandising
- Time Management
- Team Collaboration
- Problem Solving
- Dependable Attendance
- Product knowledge
- Transaction processing
- Conflict resolution
- Sales support
- Time management
- Effective communication
- Active listening
- Problem solving
- Attention to detail
- Adaptability
- Multi-line phone systems
- POS system operation
- Retail marketing
- Customer complaint resolution
- Product merchandising
- Complaint handling
- Complaint escalation
- Safety regulations
- Problem resolution
- Refunds processing
- Complex Problem-solving
- Hospitality and accommodation
- Refunds and exchanges
- Calm and professional under pressure
- Decision-making
- Inbound call answering
Cover Letter
Dear Hiring Manager,, I am writing to express my interest in an opportunity with your organization. I am a dependable and motivated professional with experience in customer service and retail operations, and I bring a strong work ethic, attention to detail, and a commitment to professionalism in every role I take on. Through my experience at Runnings Supply, Walmart, and McDonald's, I have developed strong communication skills, the ability to work efficiently in fast-paced environments, and a consistent focus on providing excellent service. I am comfortable assisting customers in person and by phone, handling transactions accurately, maintaining organized work areas, and supporting daily operations while collaborating effectively with a team. I am known for my reliability, punctuality, and willingness to learn new systems and responsibilities quickly. I take pride in being adaptable and maintaining a positive, professional attitude, even when managing multiple tasks or high customer volume. I would welcome the opportunity to bring my skills and dedication to your team. Thank you for your time and consideration. I look forward to the possibility of discussing how I can contribute to your organization., Sincerely,, Brianna M. Fogg
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Customer Service Associate
Runnings Supply
10.2024 - 12.2025
Crew Member
McDonald's
09.2024 - 10.2024
Retail Associate
Walmart
05.2024 - 09.2024
High School Diploma -
OESJ Jr./Sr. High School