Zahna Stribling
Baltimore,MD
Summary
Reliable and organized front desk professional with over three years of experience handling customer service, calls, scheduling, and administrative tasks. Experienced as a first point of contact in fast-paced environments, while maintaining professionalism and confidentiality. Looking for a long-term front desk position where I can grow, support others, and provide great service.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Wawa, Inc.
Baltimore, MD
08.2020 - 06.2025
- Served as a front-line point of contact while supporting daily operations.
- Managed customer inquiries, handled cash transactions, and assisted with workflow, restocking, and maintaining a clean, organized environment.
- Demonstrated strong communication, multitasking, and time management skills in a fast-paced setting.
Call Center
Lincoln University Of Pennsylvania
Oxford, Pennsylvania
08.2023 - 05.2025
- Served as a primary point of contact for inbound and outbound calls, providing accurate information and routing inquiries appropriately.
- Maintained professionalism, patience, and confidentiality while handling a high volume of calls.
- Supported office communication by documenting interactions and ensuring information was properly recorded and shared.
Recording Secretary
Delta Sigma Theta Sorority, Inc.
Lincoln University, PA
08.2024 - 05.2025
- Maintained official meeting minutes and chapter records in an organized and secure manner.
- Assisted with coordinating meetings, events, and service projects.
- Supported leadership communication and ensured documentation was accurate, complete, and accessible.
Executive Assistant & Secretary
Student Government Association, Lincoln University
Lincoln University, PA
08.2023 - 05.2025
- Provided administrative support to executive leadership by coordinating meetings, preparing agendas, managing calendars, and maintaining records.
- Recorded accurate meeting minutes, tracked action items, and followed up on deadlines.
- Served as a liaison between board members, advisors, and campus offices while handling sensitive information with discretion.
Education
Bachelor of Science - Business Management
Lincoln University of Pennsylvania
PA05.2025
Skills
- Front Desk Operations
- Appointment Scheduling
- Data Entry
- Customer Service & Client Support
- Communication & Multitask
- Customer Relations
- Phone Systems
- Confidential Records
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Timeline
Recording Secretary
Delta Sigma Theta Sorority, Inc.
08.2024 - 05.2025
Call Center
Lincoln University Of Pennsylvania
08.2023 - 05.2025
Executive Assistant & Secretary
Student Government Association, Lincoln University
08.2023 - 05.2025
Customer Service Associate
Wawa, Inc.
08.2020 - 06.2025
Bachelor of Science - Business Management
Lincoln University of Pennsylvania