Shirley Coates
Norfolk,VA
Summary
Customer Service Associate supporting 40+ customers per shift with product selection, issue resolution, and smooth in-store service. Manages inventory updates and stock checks to keep products accessible on the sales floor, while partnering with other departments to resolve customer needs faster. Brings service, communication, and computer operation skills to a retail setting.
Overview
20
20
years of professional experience
Work History
Customer Service Associate
Lowe's Home Improvement, Store 1065
Norfolk, VA
07.2023 - Current
- Handle 50 customer interactions per day while resolving issues and supporting a smooth shopping experience.
- Assist customers in selecting home improvement products and resolving concerns at the service desk.
- Monitor stock levels and restock records to keep product access reliable across the sales floor.
- Collaborate with other departments to route questions, share updates, and support faster issue resolution.
- Use phone etiquette to answer customer questions clearly and keep conversations professional.
- Support front desk operations with accurate data entry, computer operation, and cash handling as needed.
Advisory Board Member/Secretary
Franklin Arms senior living complex
Norfolk, VA
07.2018 - 12.2021
- Prepared and distributed 30 meeting packets weekly for board attendees.
- Maintained filing systems for cash accounts and sales records with accurate, organized recordkeeping.
- Assisted with residential functions by coordinating logistics and supporting smooth event execution.
- Handled secretary duties with clear communication, reliable follow-through, and organized document tracking.
Assistant Manager Trainee
Raddison Hotel
Norfolk, VA
05.2006 - 11.2006
- Resolve guest complaints promptly and professionally to improve satisfaction at the front desk.
- Coordinate with housekeeping and maintenance to keep rooms ready for timely guest arrivals.
- Maintain accurate front desk financial records through careful data entry and routine computer use.
- Support efficient check-in and check-out flow by staying organized and responsive during busy periods.
- Use clear phone etiquette and customer service to answer guest questions and direct requests accurately.
Education
Human Services - Human Services
Tidewater Community College
Norfolk, VA01.2011
Cosmetology / Barbering training - Cosmetology / Barbering training
Wards Corner Beauty Academy-Norfolk
Norfolk, VA05.2008
Reservation Sales Agent - Reservation Sales Agent
Transworld Airline
Norfolk, VA08.1996
Skills
Customer service
Sales
Phone etiquette
Communication skills
Conflict resolution
Data entry
Computer operation
Inventory control
Cash handling
Front desk operations
Timeline
Customer Service Associate
Lowe's Home Improvement, Store 1065
07.2023 - Current
Advisory Board Member/Secretary
Franklin Arms senior living complex
07.2018 - 12.2021
Assistant Manager Trainee
Raddison Hotel
05.2006 - 11.2006
Reservation Sales Agent - Reservation Sales Agent
Transworld Airline
Cosmetology / Barbering training - Cosmetology / Barbering training
Wards Corner Beauty Academy-Norfolk
Human Services - Human Services
Tidewater Community College