Dominique Williams
Richardson,TX
Summary
Dynamic professional with a robust foundation in communication and problem-solving, dedicated to thriving in a customer-focused environment. Strong ability to quickly grasp new concepts and adapt to diverse customer service scenarios, ensuring seamless and effective interactions. Currently enhancing qualifications through allied health prerequisite coursework in preparation for the Radiologic Technology program, eager to leverage interpersonal and problem-solving skills in a front office associate role. Committed to optimizing patient flow, ensuring exam readiness, and delivering exceptional quality of care.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Walgreens
Amherst, NY
04.2025 - 07.2025
- Supported front desk operations through phone and in person customer assistance
- Responded to inquiries related to services, scheduling, and documentation
- Ensured accuracy of information and maintained organized records
Customer Service Associate
Walgreens
Murrieta, CA
06.2024 - 03.2025
- Performed customer check in and front desk support duties in high volume settings
- Scheduled services and assisted with appointment coordination
- Collected copays and time of service payments accurately
- Documented interactions and updated records within electronic systems
Pharmacy Technician
Rite Aid
Lockport, NY
05.2023 - 02.2024
- Assisted patients with intake, insurance verification, and prescription processing
- Verified patient demographics and coverage prior to service delivery
- Maintained accurate and confidential records in compliance with HIPAA standards
- Educated patients on medication usage and follow up instructions
- Supported fast paced clinical workflow with accuracy and professionalism
Customer Communication Representative
Melius Capital Management and Alliant Management
Lockport, NY
05.2022 - 05.2023
- Managed high volume inbound and outbound calls with diverse populations
- Communicated sensitive account related information clearly and professionally
- Documented call outcomes accurately within electronic systems
- Followed strict compliance, privacy, and regulatory guidelines
- De escalated concerns while maintaining professionalism and empathy
Education
Allied Health Sciences Prerequisite Coursework
Dallas College
04.2026
General Studies
Niagara County Community College
Skills
- Patient registration
- Efficient appointment management
- Insurance Verification
- Front Desk Operations
- Patient Check In and Check Out
- Clinical documentation
- EHR management
- Healthcare vocabulary
- Customer service
- Inbound and outbound calling
- Efficient data input
Certification
- CPR/BLS for healthcare providers
Timeline
Customer Service Associate
Walgreens
04.2025 - 07.2025
Customer Service Associate
Walgreens
06.2024 - 03.2025
Pharmacy Technician
Rite Aid
05.2023 - 02.2024
Customer Communication Representative
Melius Capital Management and Alliant Management
05.2022 - 05.2023
Allied Health Sciences Prerequisite Coursework
Dallas College
General Studies
Niagara County Community College