Folafunmi Ganny Dauda
Laurel,Maryland
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Client-centered Eligibility Specialist with a career spent accurately managing records, handling appointment scheduling and overseeing other administrative tasks in fast-paced settings. Bilingual individual committed to engaging others and delivering exceptional service. Ready to tackle new challenges in an office-based environment.
Overview
10
10
years of professional experience
Work History
Eligibility Specialist
Hope For All staffing agency
Baltimore, MD
10.2018 - Current
- Reviewed applications for eligibility and determined whether applicants met the criteria to receive benefits.
- Maintained comprehensive knowledge of program regulations, policies, and procedures.
- Conducted detailed interviews with applicants to determine their eligibility for assistance programs.
- Analyzed financial information provided by applicants to verify income levels.
- Verified applicant's identity and other relevant documents such as birth certificates or Social Security cards.
- Assisted clients with completing forms required for processing applications.
- Communicated regularly with clients regarding their application status or changes in policies or procedures that may affect them.
- Prepared detailed reports outlining the reasons why an individual was denied benefits.
- Monitored client accounts for any changes that could impact eligibility requirements.
- Provided feedback on proposed legislation impacting eligibility standards.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Conducted interviews with applicants, explaining benefits process and which programs were available.
- Reviewed applications to verify client information and resolve discrepancies.
Senior Administrative Officer
Nigerian Navy
Asokoro, Abuja
11.2013 - 08.2018
- Created and maintained filing systems to ensure efficient retrieval of documents.
- Developed office policies and procedures to improve efficiency in operations.
- Assisted senior managers with research projects and data analysis activities.
- Compiled reports on financial performance, operational progress, and other metrics.
- Prepared weekly and monthly status reports for senior management review.
- Responded promptly to customer inquiries via telephone or email.
- Handled confidential information in an appropriate manner according to company policy.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
- Hired, trained and mentored 28-50 staff members to maximize productivity.
Education
MBA - MBA
Ekiti State University EKSU
Ado Ekiti 04.2018
Bachelor of Science - Economics
Ajayi Crowther University
Oyo State, Oyo 07.2013
High School Diploma -
Federal Government Girls College
Akure Ondo State 07.2009
Skills
- Effective Communication Skills
- Applicant Support and Service
- Knowledgeable in Eligibility Integrated System
- Recordkeeping and Data Input
- Documentation, Paperwork And Reporting
- Data Entry
- Public Assistance Programs
- Application Review
- Appointment Scheduling
- Eligibility Determination
- Application Assessment
Languages
Yoruba
Native/ Bilingual
References
References available upon request.
Timeline
Eligibility Specialist
Hope For All staffing agency
10.2018 - Current
Senior Administrative Officer
Nigerian Navy
11.2013 - 08.2018
MBA - MBA
Ekiti State University EKSU
Bachelor of Science - Economics
Ajayi Crowther University
High School Diploma -
Federal Government Girls College
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