Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Generic

Folamade Faturoti

Houston

Summary

Fraud detection professional skilled in identifying and mitigating financial risks. Strong analytical abilities and expertise in data analysis, risk assessment, and pattern recognition. Effective team collaborator focused on achieving results, adapting seamlessly to evolving challenges. Highly reliable with keen eye for detail and proactive approach to problem-solving.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Fraud Analyst

PNC Bank
11.2019 - 09.2024
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Performed risk assessments to determine level of fraud risk and prioritize investigations.
  • Tracked fraud cases and monitored trends to develop strategies for prevention.
  • Reduced fraud losses by implementing effective fraud prevention strategies and monitoring systems.
  • Increased accuracy in identifying fraudulent transactions by utilizing advanced data analytics techniques and software tools.

Administrative and IT Support Specialist

SEEC
04.2017 - 06.2019
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Monitored system performance to identify potential issues.

Front Office Manager

Holiday Inn Express Hotel Suites
06.2011 - 04.2016
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Identified and communicated customer needs to supply chain capacity and quality teams.

Education

Diploma in Cyber Security Operations - Cyber Security

Alison
Online
06-2025

Bachelor of Science - Computer Science

Morgan State University
Baltimore, MD
06-2014

Skills

  • Data analysis
  • Fraud detection
  • Dispute resolution
  • Effective communication
  • Transaction monitoring
  • Loss prevention
  • Customer service
  • Data entry
  • Customer relations
  • Technical support

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • High value editing

Certification

  • Certified Cyber Security Operations
  • CFE - Certified Fraud Examiner

Interests

  • Virtual Reality
  • Creating digital artwork using software like Photoshop, Illustrator, or Procreate

Timeline

Fraud Analyst

PNC Bank
11.2019 - 09.2024

Administrative and IT Support Specialist

SEEC
04.2017 - 06.2019

Front Office Manager

Holiday Inn Express Hotel Suites
06.2011 - 04.2016

Diploma in Cyber Security Operations - Cyber Security

Alison

Bachelor of Science - Computer Science

Morgan State University

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