Folashade Fams
Roxbury,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
MTN Communications
03.2015 - 05.2018
- Implemented and developed customer service training processes.
- Cross-trained and backed up other customer service managers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
MBA - Marketing
University of Lagos
Lagos NGBachelor of Science - Psychology
University of Lagos
Lagos NGSkills
- Adobe Systems Adobe Acrobat
- Records Preparation
- Grammar
Timeline
Customer Service Representative
MTN Communications
03.2015 - 05.2018
MBA - Marketing
University of Lagos
Bachelor of Science - Psychology
University of Lagos
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