Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chelsey Nielsen

Northglenn,CO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Circle K Gas Station
10.2021 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Have breakfast done and put out ready for customers

Do end of day paperwork work includes counting my drawer my lottery tickets etc

Packer

Amazon Fulfillment Center Den3
11.2019 - 05.2020
  • Completed daily orders with expert picking and packing of shipments.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Complied with safety, health and environmental regulations as prescribed by law.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Quickly and properly wrapped and boxed Type and Type items, maintaining uniformity to meet fulfillment targets.
  • Maintained safety and efficiency while loading over Number pounds of Type products into packaging equipment.

Caregiver

Salus Homecare
08.2016 - 05.2017
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.

Caregiver

Community Advantage Rehabilitation
04.2015 - 02.2016
  • Assisted with dressing guidance, grooming, meal preparation and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
  • This is where I took care of the mentally and physically autistic adults

Education

Thornton Highschool
Thornton, CO
05.2010

Skills

  • Issue and Complaint Resolution
  • Responding to Difficult Customers
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Interpretation and Translation Services
  • Upselling Products and Services
  • Data Entry and Maintenance
  • Needs Assessment
  • Calm and Professional Under Pressure
  • Understanding Customer Needs
  • Building Customer Trust and Loyalty
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Order and Refund Processing
  • Call Documentation
  • Time Management
  • Cash Register Operations
  • Microsoft Outlook
  • Intuit QuickBooks
  • Cultural Sensitivity
  • Google Drive
  • Microsoft Windows
  • Customer Service and Assistance
  • Call Transfers
  • Handheld Computer Device Software
  • Adobe Systems Adobe Flash
  • Microsoft Internet Explorer
  • Active Listening
  • Answering Customer Questions
  • Credit Card Payment Processing
  • ADP Workforce Now
  • Merchandise Arrangements
  • Report Preparation
  • PCI (Payment Card Industry)
  • Adobe Systems Adobe Acrobat
  • Social Perceptiveness
  • Reading Comprehension
  • Telephone Management
  • Report Creation
  • Inquiry Requests
  • Strong Analytical and Problem-Solving Skills
  • Livechat Messaging
  • Active Data Online WebChat
  • YouTube
  • Speaking
  • Monitoring
  • Service-Orientation
  • Facebook

Timeline

Customer Service Representative

Circle K Gas Station
10.2021 - 08.2022

Packer

Amazon Fulfillment Center Den3
11.2019 - 05.2020

Caregiver

Salus Homecare
08.2016 - 05.2017

Caregiver

Community Advantage Rehabilitation
04.2015 - 02.2016

Thornton Highschool
Chelsey Nielsen