Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Fonda Abbott

Lebanon,TN

Summary

Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at American Airlines. Skilled in customer service and planning, I excel in fast-paced environments, consistently delivering exceptional service. My ability to build relationships and adapt to new challenges has significantly contributed to my professional achievements.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Personal Shopper

Shipt
10.2016 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Tracked substitutions and informed customers of changes.
  • Worked productively with customers to meet order requirements and service expectations.
  • Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Selected correct products based on customer needs, product specifications and applicable regulations.

Bartender

D & D Events
12.2019 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.

Travel Agent

Dillards Travel
10.2003 - 08.2008
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
  • Improved overall revenue by upselling additional services such as excursions, insurance, and upgraded accommodations when appropriate.

Flight Attendant

American Airlines
08.1997 - 01.2002
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Flight Attendant

Western Pacific Airlines
08.1995 - 07.1997
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.

Education

Airline Industry - Airline

International Air Academy
Vancouver, WA
05.1993

High School Diploma -

Lakeland High School
Rathdrum, ID
06.1985

Skills

  • Customer service
  • Attention to detail
  • Planning and organization
  • Decision-making
  • Flexible schedule
  • Upbeat and outgoing attitude
  • Customer relations
  • Relationship building

Accomplishments

  • Supervised team of Number staff members.
  • Documented and resolved Issue which led to Results.
  • Achieved Result by completing Task with accuracy and efficiency.

Certification

Airline/IOE instructor

ABC

CPR

Defib

Timeline

Bartender

D & D Events
12.2019 - 12.2024

Personal Shopper

Shipt
10.2016 - Current

Travel Agent

Dillards Travel
10.2003 - 08.2008

Flight Attendant

American Airlines
08.1997 - 01.2002

Flight Attendant

Western Pacific Airlines
08.1995 - 07.1997

Airline Industry - Airline

International Air Academy

High School Diploma -

Lakeland High School

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Fonda Abbott