FONDA EDWARDS
OMNICARE
Chester,VA
30
years of professional experience
Seasoned Pharmacy Technician with 16 of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.
Work History
Certified Pharmacy Technician
14 Years 4 Months- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Resolved customer complaints promptly, ensuring a positive experience and maintaining professionalism.
- Assisted in training new employees on pharmacy procedures.
- Trained new employees on pharmacy procedures, facilitating smoother onboarding and adherence to protocols.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Entered new prescriptions, refills, and product information into dispensing software.
- Reviewed insurance claims and resolved adjudication issues with payors.
- Organized workflow to support timely fulfillment and reduced dispensing delays.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
Environmental Services Supervisor
1 Year 5 Months- Collaborated with departments on cross-functional projects to enhance environmental services initiatives.
- Monitored supply levels and requested items to ensure completion of daily cleaning tasks.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided leadership and mentoring to newly hired employees, equipping them with knowledge of company programs.
Production Technician
9 Years 5 Months- Monitored and controlled processes with visual observation, process data and online testing.
- Adjusted machine settings to complete tasks accurately according to specifications.
- Maintained accurate production logs and managed job material inventory to ensure seamless operations.
- Adjusted machine settings to ensure precise task completion according to specifications.
- Recorded daily production data in electronic database for effective tracking and reporting.
- Kept production logs and maintained job material inventory.
Education
- PHARMACY
Skills
Problem-Solving Skills
Prescription Management
Proper Labeling Procedures
Multitasking and organization
Refill requests
Answering customer questions
Resolving customer issues
Data entry
Attention to detail
Problem-solving skills
Timeline
Certified Pharmacy Technician
OMNICARE
06.2012 - CurrentRead More
Environmental Services Supervisor
CHIPPENHAM HOSPITAL
01.2010 - 06.2011Read More
Production Technician
WYETH PHARMACEUTICALS
01.1997 - 06.2006Read More
Chester Career College
from PHARMACY
Read More