Fonda Rock
Lafayette,IN
Summary
I am interested in obtaining a job that will challenge my mind, weld with my personality and allow me to grow as an individual. I have the ability to work alone or as a team member.
Experienced with collections management, focusing on reducing delinquency rates and improving recovery processes. Utilizes team leadership and strategic planning to drive success. Track record of fostering collaboration and achieving results in dynamic settings.
Overview
20
20
years of professional experience
Work History
Collections Supervisor
Rotech Healthcare, Inc.
Lafayette, IN
06.2014 - Current
- Supervised collections team, ensuring adherence to policies and procedures.
- Implemented process improvements, enhancing workflow efficiency in collections operations.
- Trained and mentored staff on best practices in collections and customer service.
- Developed strategies for reducing outstanding accounts receivable and improving cash flow.
- Monitored performance metrics, providing feedback to optimize individual and team productivity.
- Conducted regular training sessions to keep staff updated on compliance regulations and system changes.
- Researched accounts and completed due diligence to resolve collection problems.
- Improved team productivity through ongoing coaching, training, and performance evaluations.
- Interviewed and assisted in selection of candidates for collections positions on team of 16.
Seasonal Harvest Line Supervisor
Monsanto Company
Remington, IN
08.2009 - 10.2011
- Supervisor for up to 100 Migrant Seasonal Workers for 3 Harvest Seasons which started in August and lasted to October of each year.
- Maintaining daily notes and hours for payroll.
- Maintaining a clean and safe environment.
Secretary and Payroll Clerk
Milo, Inc.
Boswell, IN
07.2009 - 10.2011
- Secretarial duties including phones, faxes, mail and computer.
- Payroll for office, restaurant and seasonal migrant agricultural workers.
- Accounting and bookkeeping including taxes for restaurant, car lot and migrant workers.
Census Clerk
Census 2010
Lafayette, IN
05.2010 - 06.2010
- Assisted residents with filling out the surveys for Census.
- Maintained my own hours. No immediate supervision.
05.2006 - 04.2009
- From May 2006-Apr 2009 I was taking care of my mother who had a stroke. It was a full time job. She passed away in Apr 2009.
Education
High School Diploma -
No Degree - Healthcare
Ivy Tech Community College of Indiana
Lafayette, INSkills
- Team supervision
- Staff coaching
- Process improvements
- Collections procedures
- Healthcare collections
- Goals and performance
Languages
English
Full Professional
Timeline
Collections Supervisor
Rotech Healthcare, Inc.
06.2014 - Current
Census Clerk
Census 2010
05.2010 - 06.2010
Seasonal Harvest Line Supervisor
Monsanto Company
08.2009 - 10.2011
Secretary and Payroll Clerk
Milo, Inc.
07.2009 - 10.2011
05.2006 - 04.2009
High School Diploma -
No Degree - Healthcare
Ivy Tech Community College of Indiana