Fontayna Mayers
Athens,AL
Summary
Customer-focused professional with experience providing remote customer support in fast-paced, high-volume environments. Skilled in handling inbound calls, documenting customer interactions, resolving issues efficiently, and communicating clearly through phone and email support channels. Proven ability to troubleshoot concerns, maintain accurate records, manage multiple priorities, and deliver professional service while working independently and collaboratively. Recognized for professionalism, adaptability, strong communication skills, attention to detail, and consistent customer satisfaction.
Overview
5
5
years of professional experience
Work History
MAIL CARRIER
USPS
Troy, NY
10.2025 - 04.2026
- Delivered dependable customer service while interacting directly with customers daily.
- Maintained accurate delivery records and safeguarded confidential customer information.
- Resolved customer concerns professionally while following company procedures and policies.
PATIENT CARE REPRESENTATIVE
Community Care Physicians
Latham, NY
11.2024 - 10.2025
- Managed high volumes of inbound phone calls, patient inquiries, and provider communications while delivering professional customer support.
- Scheduled approximately 90+ patients weekly and completed reminder calls to improve appointment attendance and communication efficiency.
- Maintained accurate patient records and protected confidential information in compliance with privacy standards.
- Responded to questions, resolved concerns efficiently, and ensured a positive customer experience during every interaction.
- Consistently exceeded service quality expectations through professionalism, communication, and attention to detail.
CAREGIVER
Touching Hearts at Home
Latham, NY
07.2024 - 11.2024
- Assisted clients with daily living activities while maintaining professionalism, compassion, and effective communication.
- Built positive relationships with clients through dependable and attentive service.
- Maintained a clean and safe environment while supporting client well-being and independence.
CUSTOMER SERVICE REPRESENTATIVE
Apex Systems
04.2024 - 08.2024
- Resolved customer claims while maintaining professionalism during high-volume and high-stress interactions.
- Managed escalated customer calls and provided accurate information to resolve issues efficiently and improve customer satisfaction.
- Guided customers through processes and explained solutions clearly using strong verbal communication skills.
- Maintained detailed and accurate documentation while meeting productivity expectations in a remote work environment.
- Demonstrated adaptability, critical thinking, and problem-solving skills in a fast-paced customer support setting.
BENEFITS SPECIALIST / COORDINATOR
Y.W.C.A.
Schenectady, NY
05.2022 - 04.2024
- Educated residents on available benefits and explained eligibility requirements in clear, easy-to-understand language.
- Assisted clients with applications, documentation, and benefit-related processes while ensuring accuracy and organization.
- Communicated with Department of Social Services representatives to resolve client concerns and coordinate support services.
- Provided support through phone, email, and in-person communication while maintaining detailed records and documentation.
- Coordinated staff training, scheduling, and policy documentation to support daily operations and team effectiveness.
- Conducted staff performance reviews and supported employee development initiatives.
INSURANCE QUALIFIER
Quantum Media 3
02.2022 - 05.2022
- Communicated professionally with individuals regarding insurance-related inquiries in a remote call-based environment.
- Demonstrated strong written and verbal communication skills while working independently and collaboratively with team members.
- Adapted quickly to new workflows, processes, and performance expectations in a fast-paced remote setting.
- Managed responsibilities efficiently while maintaining productivity and professionalism.
Customer Service Representative
Spectrum
Schenectady, NY
07.2021 - 02.2022
- Investigated and resolved common billing issues, payment processing challenges, and subscriber inquiries.
- Supported customers with mobile activations, plan modifications, and troubleshooting account details.
- Responded to customer inquiries with empathy, asked clarifying questions, and de-escalated conflicts to foster positive interactions.
- Communicated service plans, rates, and billing procedures clearly, representing Spectrum’s range of connectivity products.
Education
High School Diploma - undefined
Albany High School
06.2008
Skills
- Customer Service & Support
- Inbound Call Handling
- Remote Support Environment
- Issue Resolution & Troubleshooting
- Customer Documentation & Record Keeping
- Typing
- Data Entry & Accurate Ticket Documentation
- Phone & Email Communication
- Active Listening
- Problem Solving & Critical Thinking
- Appointment Scheduling
- Time Management & Multitasking
- Team Collaboration
- Professional Communication
- Conflict Resolution
- Confidential Information Handling
- Adaptability in Fast-Paced Environments
- High-Volume Customer Support
- Remote Work Experience
Timeline
MAIL CARRIER
USPS
10.2025 - 04.2026
PATIENT CARE REPRESENTATIVE
Community Care Physicians
11.2024 - 10.2025
CAREGIVER
Touching Hearts at Home
07.2024 - 11.2024
CUSTOMER SERVICE REPRESENTATIVE
Apex Systems
04.2024 - 08.2024
BENEFITS SPECIALIST / COORDINATOR
Y.W.C.A.
05.2022 - 04.2024
INSURANCE QUALIFIER
Quantum Media 3
02.2022 - 05.2022
Customer Service Representative
Spectrum
07.2021 - 02.2022
High School Diploma - undefined
Albany High School