Nimita Malhotra
San Diego,USA
Summary
Accomplished professional with exceptional communication skills, proactive approach to tackling new challenges, meticulous attention to detail, and consistent meeting of project deadlines. Proficient in various computer applications with dedication, discipline, and rapid learning abilities. Work ethic focused on surpassing company expectations, retaining existing clientele, and attracting new business opportunities. Experienced in financial analysis, budget management, and strategic planning to inform business decisions and enhance operational efficiency. Strong understanding of regulatory compliance and risk management, with problem-solving skills, commitment to continuous learning, and effective communication capabilities. Eager to take on new challenges and advance organizational goals with unwavering dedication and enthusiasm. Authorized to work in the US for any employer.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Finance Manager
AARON FORD OF ESCONDIDO
Escondido, CA
04.2024 - Current
- Helping customers complete their purchase by finding the right financing source for them. Understanding customers needs and helping them achieve it by getting them the right fit according to their financial requirements.
- Meeting company standards by making sales and running a very profitable per copy transactions.
- A team player, completing tasks on time and ensuring to deliver a great experience for customers to create more future sales.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Mentored junior finance staff, fostering professional development and strong team dynamics.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Optimized cash flow with diligent monitoring of accounts receivable and payable.
- Created organizational structures to improve accounting and finance functions.
- Implemented risk management strategies to protect company assets and minimize losses.
- Implemented cost-control measures that substantially decreased unnecessary expenditures.
- Streamlined internal audit process, enhancing efficiency and reducing discrepancies.
- Developed strategic plans for day-to-day financial operations.
- Evaluated and negotiated contracts to procure favorable financial terms.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Actively contributed to company growth by leveraging insights from customer data within the CRM system for strategic decisionmaking.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Front Desk Manager
RESIDENCE INN BY MARRIOTT
San Marcos, CA
09.2010 - 07.2012
- Worked with a program called Fosse.
- Answering high volume of phone calls.
- Greet, Register, and assign rooms to guests checking in.
- Make and confirm reservations.
- Verify customers credit and establish how the customer will pay for the accommodation.
- Keep records of room availability and guests account, manually or using computers.
- Issue room keys, Compute bills, collect payments, Contact housekeeping or maintenance staff when guests report problems.
- Record guest comments and complaints, Answer inquiries pertaining to Hotel services, Guest registration.
- Created excel documents for the front desk, housekeeping and engineering.
- Send FedEx and UPS packages for managers and guests that have left items behind.
- Accomplishments:
- Mentioned on feedback letters and emails by guests written to managers, appreciating my work and outstanding guest service skills.
- Recognized by managers when a review is received, complimenting my honorable customer service skills either in person, by phone or by email.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed front desk maintenance of client records and lab data.
- Checked guests in out of hotel, made reservations, and processed payments.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Established strong rapport with returning guests while building new connections with first-time visitors.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed guests upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Resolved guest complaints by addressing issues with rooms promptly.
- Utilized property management software effectively for booking management, reporting, and tracking performance metrics.
- Developed strong relationships with corporate clients, securing long-term contracts for group bookings.
- Coordinated with sales department to identify potential leads from incoming inquiries.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted guests with special requests, creating memorable experiences that encouraged positive reviews on social media platforms.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Promoted upselling opportunities to maximize revenue through available add-ons and packages.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Ensured data accuracy through regular audits of guest profiles.
- Supported revenue management strategies by closely monitoring occupancy rates and adjusting room pricing accordingly.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
Assistant Manager
CURRY AND MORE INDIAN BISTRO
San Marcos, CA
09.2009 - 09.2010
- Answering calls, taking customers' orders, Assign duties and responsibilities to employees in accordance with work requirements.
- Compile and balance cash at the end of the shift. Schedule parties and take reservations.
- Perform various financial activities such as cash handling, Data entry and Deposit preparation.
- Schedule and take catering orders.
- Control inventories of food, equipment, small ware and liquor, and report shortages to designated personnel.
- Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
- Accomplishments:
- Appreciated and thanked by many guests dining at the restaurant for excellent and well-timed customer service.
- Updated the wine and menu list in the restaurant.
- In charge of the cash deposits and closing for the day.
- Made schedules for the other members working in the restaurant, dividing the hours properly.
- Worked with the POS system to punch in the orders correctly and to make transactions.
In-Flight Manager
EMIRATES AIRLINE
Dubai, AE
08.2006 - 07.2009
- Arrived on time for each flight and signed in electronically.
- Attended a new service and safety briefing every time for a new flight and discussed flight details, flying time, meals and beverage served. Safety rules and regulations, Captain's orders, Inflight safety protocol briefing.
- Took a handover from the catering personnel, counting the number of meals on board according to the passengers travelling for the flight.
- Did a thorough service and safety equipment check before the boarding of the passengers.
- Co-ordinated with the ground staff and cross checked that everything is in order.
- Assisted passengers to their seats according to their boarding passes.
- Provided excellent service to the passengers in long haul flights.
- Kept an inventory check with the duty-free items carried on board.
- Calculated and cross checked that the sales amount and the product sold totals to the correct number.
- Took customer feedback and noted them. Including customer appreciations and complaints. Provided choices to passengers to solve their complaints so that they can have a great experience with the airline.
- Accomplishments:
- Was appreciated by the passengers through letters written to the service department and on-board service rating forms.
- Was acknowledged by the service managers for excellent performance during mock flights during refreshment training.
- Was the senior most flight attendant in the cabin assigned on most flights.
Inflight Executive
JET AIRWAYS Pvt. LTD
07.2002 - 05.2006
- Signed in for a new flight every day with a new set of colleagues every time.
- Prepared the aircraft for a smooth and timely passenger boarding.
- Greeted each passenger with a smile and helping them to their seats with baggage help.
- Assisted aged passengers, handicap passengers, families travelling with kids, mothers with infants' board and helped them with their needs.
- Performed a safety announcement at the beginning of each flight as a part of the protocol.
- Provided food and beverage to the passengers and delivered exceptional service.
- Handed out brochures and explained how a customer can join the airline's frequent flier program.
- Collected donation for a children's organization as a part of our daily flight routine.
- Reached out to passengers who needed help during the duration of the flight.
- Listened empathetically to the passengers' complaints and tried to give a solution, so that the passenger left the airplane happy.
- Recorded all the appreciations and complaints on a file and forwarded them to the General Manager at the end of each flight.
- Accomplishments:
- Went through a rigorous service and safety training according to the rules and regulations of the Director General of Civil Aviation.
- Was appreciated by the CEO of the company for excellence in service provided on board the aircraft.
- Was promoted to Senior Inflight Executive after a year and a half of service.
- Awarded as the youngest person to be a supervisor at 21 years old.
- Was recognized and awarded a trophy for rescuing all the passengers safely from the aircraft in a fire mishap.
- Was promoted to a safety instructor, training new employees, and preparing them to get on line with their flights.
Education
Bachelor's Degree - undefined
DELHI UNIVERSITY
NEW DELHI, DELHI06.2005
Skills
- Customer service expert
- Communication skills
- Budget forecasting
- Customer satisfaction
- Verbal and written communication
- Credit analysis
- Microsoft outlook, word, and Excel
- Customer focused
- Exceptional interpersonal communication
- Team building and leadership
- Customer relationship management (CRM)
- Exceptional telephone etiquette
- Quality assurance
- Handling escalations
- Deadline oriented
- Meticulous attention to detail
- Escalation handling
- Personnel training and development
Certification
- Ford University Finance Manager Certification
- TIPS Alcohol Certification - certified to sell alcohol.
- Marriott Certifications, Marriott Elite Benefits, Marriott Enrollments.
Additional Information
- Extensive experience with Microsoft Word, IOS software, Internet Explorer, databases including CRM (VIN Solutions), FOSSE (Marriott System), Point of sale.
- Professional, Excellent communicator, Go Getter, Meticulous worker, Hard Working, Reliable, Team Player.
Timeline
Finance Manager
AARON FORD OF ESCONDIDO
04.2024 - Current
Front Desk Manager
RESIDENCE INN BY MARRIOTT
09.2010 - 07.2012
Assistant Manager
CURRY AND MORE INDIAN BISTRO
09.2009 - 09.2010
In-Flight Manager
EMIRATES AIRLINE
08.2006 - 07.2009
Inflight Executive
JET AIRWAYS Pvt. LTD
07.2002 - 05.2006
Bachelor's Degree - undefined
DELHI UNIVERSITY