Tehira Tidwell
Piscataway,NJ
Summary
Process Associate experienced in identifying and coordinating process improvement initiatives that incorporate best practices and standard operating procedures. Skillfully identifies, plans and implements prioritized moves to meet customer demands and satisfaction.
Overview
3
3
years of professional experience
Work History
Process Assistant/ Inbound SME
Amazon HNE1 GSF DC
Edison, NJ
11.2020 - Current
- Maintained working knowledge of latest processes.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training of processes to improve operations.
- Determined and recommended methods to address improvement opportunities.
- Evaluate associates performance by analyzing and interpreting data and metrics.
- Developed standard operating procedures and workflows to ensure benchmark rates are met and reduce quality defects injected into the building.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
Process Assistant/Outbound
Amazon DNJ1(Essential Site)
Cateret, NJ
09.2020 - 11.2020
- Determined and recommended methods to address improvement opportunities.
- Developed standard operating procedures and document workflows for current and future process steps.
- Continually sought methods for improving daily operations to meet critical pull time.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality
Process Assistant/Inbound
Amazon DNJ1(Essential Site)
Cateret, NJ
07.2020 - 09.2020
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
- Conducted training and change management processes to improve operations.
Associate
Amazon DNJ1(Essential Site)
Carteret, NJ
02.2020 - 07.2020
- Worked varied hours, days, nights and weekends as business needs dictate.
Associate
Amazon HEW1
Carteret, NJ
09.2019 - 02.2020
- Coached other team members to meet sort goals.
Education
Psychology
Union County Collets
Cranford, NJMedical Assistant Certification - Medical Assisting
Sanford Brown Institute
Islin, NJ 2006
Skills
- Process Improvement Initiatives
- Process Control Strategies
- Maintaining Clean Work Areas
- Research and Analytical Skills
- Strong Organizational Skills
- Operational Standards
- Quality Standards Adherence
- Process and Procedure Refinement
Timeline
Process Assistant/ Inbound SME
Amazon HNE1 GSF DC
11.2020 - Current
Process Assistant/Outbound
Amazon DNJ1(Essential Site)
09.2020 - 11.2020
Process Assistant/Inbound
Amazon DNJ1(Essential Site)
07.2020 - 09.2020
Associate
Amazon DNJ1(Essential Site)
02.2020 - 07.2020
Associate
Amazon HEW1
09.2019 - 02.2020
Psychology
Union County Collets
Medical Assistant Certification - Medical Assisting
Sanford Brown Institute
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