Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
ProjectManager
Eli Foose

Eli Foose

Holt,MI

Summary

Program Manager proficient at untangling operational mayhem by leveraging 6 years of experience and inter-departmental alignment to reduce waste and promote efficiency. Orchestrator of proven operational roadmaps that maximize impact of available resources and maintain positive staff outlook. Artful at facilitating lively interaction between disconnected entities to obtain optimal output, without stifling company-wide creative thinking.

Overview

9
9
years of professional experience

Work History

Technical Program Manager

Amazon
04.2020 - Current
  • Worked closely with other internal departments to better understand product features and develop appropriate training materials which are still used across 26 fulfillment centers
  • Interfaced with internal software development teams to integrate new technologies, streamlining use of existing systems to reduce operational timelines by 20% and operational response times to degraded performance escalations by 50%.
  • Planned and managed technical project for robotic sortation logic that reduced quality defects by 35%.
  • Defined and managed Voice Of Customer (VoC) program, integrating customer complaints and suggestions into future programmatic changes.
  • Coordinated and planned operational meetings to reduce inter-departmental redundancy.

Operations Manager

Amazon
07.2014 - 04.2020
  • Supervised operations staff and kept employees compliant with company safety policies and procedures achieving lowest recordable injury rate for all NA ship docks from 2014-2016.
  • Developed ship dock staffing model to improve operational cost by 25% and improve overall efficiency. Model was then built into flow control tools resulting in overall network performance improvement of 12%.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services maintaining lowest late departure rate during Peak season 2018 and 2019.
  • Led hiring, onboarding and training of >360 new hires to fulfill business requirements during 6 years of operations.
  • Analyzed and reported on key performance metrics to senior management and developed action plans to drive improvements across shifts and sites resulting in over $10M saved annually

Education

GED -

Lawrence High School
Lawrenceville, NJ
04.2008

Skills

  • Developing Project Strategy
  • Client Relationships
  • Project Management
  • Online Conferencing
  • Interdepartmental Collaboration
  • Business Process Analysis
  • Issue Resolution
  • Technical Guidance
  • Product Integration

Accomplishments

  • Served in the US Army for 3 years (2008-2011) as an Field Artillery, Ammo Team Chief (Rank E4)
  • Awarded Army Commendation Medal, Combat Action Badge and Iraq Campaign Medal for service performed during Operation Iraqi Freedom (08-09)
  • Primary owner of 6 successful NA Amazon Fulfillment Center launches on the ship dock while in Operations with multiple sites achieving records and setting benchmarks for ship dock performance.
  • Earned 5 promotions with Amazon from a Tier 3 Process Assistant (Assistant Manager) to a Technical Program Manager in 7 years.

Timeline

Technical Program Manager

Amazon
04.2020 - Current

Operations Manager

Amazon
07.2014 - 04.2020

GED -

Lawrence High School

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Eli Foose