Fora Shah

• Scaled QA team from 7 to 14 which includes Manual and Automation QAs
• Shifting left by scaling Automation regression suite and catching regression earlier in the process
• Reduced customer churn and frustration by streamlining Customer defects escalations for the entire company resulting in quicker turn around of the bug fixes & clearer communication for customer pain points.
• Helped reduce turn over time for zendesk tickets by introduced deeper dive demos and Q&A sessions with Customer Support team to help them prepare for client questions and issues
• Redefined QA Vision and best practices with AI to improve quality and speed of testing.
• Helped Engineering and QA team use data and Jira efficiently by managing projects, boards, dashboards
• Mentored new Director of Engineering and Engineering Managers

• Scaled the QA team from 3 to 7, implemented Quality Best Practices resulting in drastic reduction in regressions after weekly deployments
• Streamlined and improved Agile processes and helped the entire Engineering Department to shift left, focus on quality and stable releases.
• Considerably reduced Hotfixes/Rollbacks by introducing Engineering Best Practices across Engineering & Product Department
• Drastically improved Client experience for Customer Defects by becoming liaison with the Support team, introducing new triage process and vastly improving communication around Sev-1 and Sev-2s
• Fostered environment of cross-team collaboration in a fully remote world where no questions are dumb questions & success is celebrated.
• Set QA vision and Goals and help the team achieve the goals by conducting effective 1:1s, Quarterly and Yearly Performance Evaluations.
• Language: C#, Javascript
• Tools: Cypress, Browserstack, PractiTest, AIO, JIRA, Postman

• Single handedly removed gaps, communication issues, added and improved existing processes and helped the team release its first high quality feature by acting as Engineering Manager and Quality Manager!
• Successfully transitioned 2 delivery teams from Waterfall to Agile and helped expedite feature delivery exponentially
• Understand Quality needs of different Delivery teams and start building QA team from ground up
• Worked with diverse stakeholders to understand work, timeline delays and communicate progress.
• Created framework for successful Integration projects by creating Best Practices, Core values, Do and Don'ts for Engineering, Quality and Product which can be easily used for any project's success.
• Introduced process improvements for Delivery teams so the team is enabled to ship quality features fast, hold each other accountable and give a more accurate timeline.
• Created visibility into Engineering teams' work so stakeholders know progress quickly and whenever needed.
• Conducted RCAs for Sev-2s or production

As QA Manager:

• Established a Quality Assurance Department from ground up and staffed the department with talent as needed across multiple locations.
• Established and enforced standard development processes and deliverables (including defect management and quality metric reporting) to streamline development, testing, and release management across departments.
• Implemented a test management tool to increase test case coverage, track test execution results, and increase collaboration on feature development through the capturing of edge cases.
• Continuously used data to improve product quality, process enhancement, and team performance in order to create a high-performing team.
• Worked with cross-functional leaders in Product Management, Development, and DevOps to increase efficiency and quick rollout of features.
• Scaled the team by introducing new processes, re-evaluating existing methods and processes, and quality standards.
• Helped create processes and improvements in place for the automation rollout and maintenance of tests.
• Responsible for interviewing candidates for the development team, onboarding new hires, and performance evaluation through assignments during the probationary period.
• Exploring new testing methodologies to constantly evaluate and scale the QA team.

As Engineering Manager:

• Proven track record of delivering high-quality features on time.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
• Conducted RCAs for any reverts and followed up on action items so the team doesn't make the same mistakes.
• Facilitated an end-of-project reflection specializing in areas of success, as well as areas of improvement.
• Raised potential risks or blockers identified during development to Senior Engineering Management in a timely manner, while suggesting effective resolution strategies.
• Updated and led orientation for new hires for the entire Prod-Dev organization, welcoming all new hires, and setting them up for success.

• Thorough and detailed manual testing for application with each sprint in fast paced environment
• Effectively added and helped maintain Selenium tests for bugs and features.
• Identified problems and recommended new processes to improve efficiency and reduce costs.
• Onboarded New QA members and mentored junior QA members.
• Meeting with software/product designers to determine quality assurance parameters.
• Improved Quality of releases and reduced number of defects by implementing best practices for testing methodologies for QA Team.
• Conducted thorough risk analysis of high visibility features and enhanced quality of features.
• Language: Ruby on Rails, Elixir, Javascript
• Tools: Selenium, PractiTest, Testim, Mabl JIRA, Postman

• Testing complex customized features in UAT, production and lower environments.
• Analyzing, reproducing and identifying root causes of production issues in a timely fashion resulting in minimizing issue impact.
• Running complex SQL queries to verify various file loads and its impact from vendors.
• Performing on call duties to support Sev1 issues during and after business hours.
• Working with strict SLAs with production support tickets and Sev-1 issues to ensure that wrongly awarded/disputed points issues are resolved in a timely manner before the vendor would award points 1 to customers and further saving financial responsibility to TSYS.
• Involved in onboarding new vendors and performing end to end testing with data file loads, performing security testing on vulnerabilities provided by third parties, performing functional, regression, data validations, end to end, web and backend testing.
• Language: JAVA Environment: Agile.
• Tools: JIRA, Oracle, Toad, JBoss, Test Factory, Putty, SoapUI.