Forest Martin
Albuquerque,NM
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Village Pizza. Skilled in decision-making and interpersonal communication, adept at problem-solving and promoting workplace safety. Excelled in various roles, demonstrating critical thinking and relationship building, contributing to significant improvements in operational efficiency.
Overview
4
4
years of professional experience
Work History
Shift Manager
Village Pizza
03.2023 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Excelled in every store position and regularly backed up front-line staff.
- Promoted a positive work environment through open communication and constructive feedback.
Front Desk Worker
Sierra Vista Pool
03.2021 - 08.2022
- Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
- Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
- Answered customer telephone calls promptly and appropriately handled needs.
Labor Worker
Yearout Mechanical
06.2020 - 08.2020
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Supported team supervisors by efficiently completing assigned tasks within deadlines.
Education
Bachelor of Arts - Economics
University of New Mexico
Albuquerque, NM05-2027
High School Diploma -
Valley High School
Albuquerque, NM05-2023
Skills
- Decision-Making
- Workplace Safety
- Relationship Building
- Team Development
- Interpersonal Skills
- Critical Thinking
- Problem-Solving
Timeline
Shift Manager
Village Pizza
03.2023 - Current
Front Desk Worker
Sierra Vista Pool
03.2021 - 08.2022
Labor Worker
Yearout Mechanical
06.2020 - 08.2020
Bachelor of Arts - Economics
University of New Mexico
High School Diploma -
Valley High School
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