Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

FORHAD FAHIM

Selden,United States

Summary

System and Support Engineer with 5 years of expertise in managing system requests, resolving complex technical issues, and enhancing engineering processes. Proficient in network and server management, Active Directory, Microsoft Azure, SQL, and coding languages including Java and Python. Adept at troubleshooting, project management, and delivering exceptional customer service to optimize operational efficiency and business performance.

Overview

3
3
years of professional experience
1
1
Certification

Work History

System & Support Engineer

IVIONICS
02.2023 - Current
  • Managed system requests and resolved technical issues, ensuring seamless operations and enhanced user satisfaction
  • Troubleshot network problems, improving system reliability and minimizing downtime
  • Delivered solutions through project management, aligning with scope and timelines
  • Utilized network management skills across Microsoft Azure, Active Directory, and SQL, boosting operational efficiency
  • Offered technical guidance and advised users of alternative approaches when troubleshooting.
  • Acted as a liaison between users and vendors during software upgrades or installations to ensure minimal disruptions to daily business operations.
  • Configured security settings and granted system access to groups and individuals.

Information Technology Specialist

Verizon
10.2022 - 02.2023
  • Resolved technical issues, increasing service efficiency and client satisfaction
  • Promoted services and enhanced user experience through technical expertise and product sales
  • Ensured data security, implementing encryption measures and access controls for sensitive information.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.

Engineering Technician

Power Master
02.2022 - 02.2023
  • Enhanced production processes with CNC programming and operations
  • Repaired circuit boards through soldering, maintaining high product standards
  • Supported on-site technicians and improved field operations
  • Utilized 3D printing to accelerate prototyping and product development cycles
  • Collaborated closely with engineers in developing new products or improving existing ones, providing valuable input from a technician''s perspective.
  • Showcased strong attention to detail in the preparation, assembly, and installation of intricate components supporting engineering projects.

Education

Bachelor of Science - Computer Programming and Information Systems

SUNY Stony Brook
Stony Brook, NY

Bachelor of Science -

SUNY Farmingdale
Farmingdale, NY

Skills

  • Network & Server Management
  • Microsoft Azure
  • Active Directory
  • SQL
  • Management Information Systems
  • Java, Python & C Programming
  • Technical Support & Troubleshooting
  • Microsoft Office
  • Data Backup and Recovery
  • IT security protocols
  • Scripting Languages
  • Remote Support
  • Cloud services

Certification

  • Microsoft Azure Fundamentals (AZ 900)
  • Management Information System (MIS)
  • AWS Cloud Practitioner (12/01/24)
  • Enterprise Resource Planning (ERP)
  • Python

Projects

  • Code Angel - Developed a JavaScript-based platform to connect students with local career opportunities and networking events.
  • THINKR - Created a streamlined learning management system to replace Blackboard, gaining experience with CSS and Firebase.
  • Web Development - Built an online platform with CRUD operations and user authentication features to manage data efficiently.
  • Database Administer - Developed a disaster recovery plan and implemented advanced database security protocols.
  • ERP - Conducted a detailed analysis of ERP systems using tools like LilyWorks and InforVisual for a simulated business environment.
  • FreEMR - Engineered a free Electronic Medical Record (EMR) system to simplify data management for healthcare providers using C++ and advanced database architectures.

Timeline

System & Support Engineer

IVIONICS
02.2023 - Current

Information Technology Specialist

Verizon
10.2022 - 02.2023

Engineering Technician

Power Master
02.2022 - 02.2023

Bachelor of Science -

SUNY Farmingdale

Bachelor of Science - Computer Programming and Information Systems

SUNY Stony Brook

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FORHAD FAHIM