I have a diverse background in information technology, engineering, and sales, with experience in different industries and sectors. I am currently a System & Support Engineer at IVIONICS, where I assist in resolving various issues, managing system requests, providing product support, and troubleshooting network problems. I have a strong skill set in problem solving, technical support, and communication, which I have developed and applied throughout my career.
Before joining IVIONICS, I worked as an Information Technology Specialist at Verizon, where I helped clients with technical issues and sold products that suited their needs. I also worked as an Engineering Technician at Power Master, where I supported the engineer with programming and performed various tasks such as soldering, circuit board repairs, 3D printing, and operating CNC machines. I have a passion for learning new technologies and applying them to real-world situations. I value teamwork, innovation, and customer satisfaction, and I strive to contribute to the success of the organization and the team. I believe I can bring diverse perspectives and experiences to the role, as well as a positive attitude and a willingness to learn and grow.
My responsibility was to give clients the finest service possible and assist them in obtaining the things they wanted. I also answered any inquiries they had about their service, assisted them with check-out, and helped them leave happy with their experience.My responsibility was to give clients the finest service possible and assist them in obtaining the things they wanted. I also answered any inquiries they had about their service, assisted them with check-out, and helped them leave happy with their experience.
Skills: Communication · Retail
My role at Audi was to interact with customers, make them feel welcome, and start the process for their appointments by gathering information about them and learning what drew them to the dealership. I was also in charge of registering vehicles, assisting with paperwork, and delivering customer vehicles as needed.My role at Audi was to interact with customers, make them feel welcome, and start the process for their appointments by gathering information about them and learning what drew them to the dealership. I was also in charge of registering vehicles, assisting with paperwork, and delivering customer vehicles as needed.
Skills: Communication
At BMW, it was my responsibility to interact with and welcome customers. I was in charge of compiling customer information and distributing it to the Service Advisors. I was frequently in charge of setting up the cars for collection and delivery. I occasionally also assisted with the delivery of the parts.At BMW, it was my responsibility to interact with and welcome customers. I was in charge of compiling customer information and distributing it to the Service Advisors. I was frequently in charge of setting up the cars for collection and delivery. I occasionally also assisted with the delivery of the parts.
Skills: Communication
As a Footwear Associate, it was my responsibility to assist consumers in selecting the ideal pair of shoes. I frequently assisted in guiding customers to the appropriate department while also assisting other departments. And occasionally I assisted with in-store transactions.As a Footwear Associate, it was my responsibility to assist consumers in selecting the ideal pair of shoes. I frequently assisted in guiding customers to the appropriate department while also assisting other departments. And occasionally I assisted with in-store transactions.
Skills: Communication · Retail
I had to manage online orders as well as assist with inventory organization as part of my job. In addition to making sure the sales floor was up to date, I was in charge of orders that customers were picking up in-store. I provided assistance with client returns when needed as well.I had to manage online orders as well as assist with inventory organization as part of my job. In addition to making sure the sales floor was up to date, I was in charge of orders that customers were picking up in-store. I provided assistance with client returns when needed as well.
Skills: Retail
linkedin.com/in/forhad-fahim-869903150
Summer 2022
Code Angel | Data Structures & Algorithm (Capstone Project), Farmingdale State College
· The project involved developing a tool for college students and recent graduates to look for jobs locally and connect with companies.
Fall 2022
THINKR | Software Engineering (Capstone Project), Farmingdale State College
· The project included many capabilities, including the ability to post assignments, and was a more streamlined form of a learning management system comparable to Blackboard. The project also gave me exposure to CSS and Firebase.
Web Development | Web Database Development (Capstone Project), Farmingdale State College
· The project was an online version of one of our typical sites with login and registration options, and it concentrated on giving users the ability to save data, choose data, and delete data from the database that was connected.
Database Administer | Database Admin & Security (Capstone Project), Farmingdale State College
· The disaster recovery plan was the project's main focus. The project's objective was to create a strong disaster recovery strategy for a specific organization, which was a fictitious one. I gained experience to database security through the project as well.
ERP | Enterprise Resource Planning (Capstone Project), Farmingdale State College
· The project dealt with ERP in a fictitious business. In order to learn how ERP tools work in a firm and what makes a particular ERP system the best for our organization in comparison to the others that were present, we had to use a range of tools, including Lilyworks and InforVisual.
FreEMR | Senior Project, Farmingdale State College
· Our senior project team called the software they produced FreEMR. The application's goal was to create a free EMR system that was simpler for patients and physicians to use. The EMR system could perform a wide range of tasks, including finding patients, adding new patients, transferring patient data, and more. The project made me aware of both new to me concepts in C++ and databases.