FORMEKA HARRIS
Chicago Heights,IL
Summary
Organized and motivated professional with a strong background in customer service and time management. Delivered quality work through effective communication and teamwork, contributing to company growth and achieving organizational goals. Committed to continuous learning and professional development while seeking opportunities for advancement.
Overview
27
27
years of professional experience
Work History
Merchant support specialist
Uber corporation
12.2024 - 09.2026
- Managed merchant partnerships across Uber Eats marketplace operations.
- Negotiated restaurant onboarding terms and service agreements for Uber corporation.
- Monitored merchant compliance with platform policies and quality standards.
- Resolved merchant issues through cross-functional support and clear communication.
- Coordinated merchant catalog updates, menu changes, and availability settings.
- Managed Uber account issues, including login, payment, and trip concerns.
- Escalated complex issues to specialized Uber teams and supervisors.
- Documented cases in ticketing systems and updated support records.
- Documented customer interactions and contact information in the company database.
Fraud Specialist
Insight Global
Chicago, IL
11.2000 - 03.2023
- Answer incoming calls to follow-up with fraudulent accounts regarding unemployment claims.
- Recorded claimant information daily in spreadsheet for efficient review.
- Resolved concerns related to past or present unemployment claims for claimants.
- Log claimants information onto a spreadsheet daily for further review.
- Participate in monthly training sessions to keep up with any updates and changes regarding state guidelines and regulations.
- Guided claimants in successfully accessing their online accounts.
Customer Service Representative
Aarons Furniture
Chicago, IL
11.2015 - 04.2020
- Guided customers in completing documents for new lease agreements.
- Conducted phone outreach to prospective customers to establish new accounts.
- Phone communication to prospective customers for new accounts.
- Maintain showroom according to monthly display and setup requirements.
- Managed processing of customers' monthly lease fees and set-up payments for automatic deductions.
Supervisor
Help At Home
Chicago, IL
05.2012 - 04.2015
- Coordinated client care with referral sources and employees to ensure comprehensive support.
- Ensure that home care aides arrive at clients home promptly and prepared to assist with daily living tasks.
- Reviewed home care aide timesheets on a weekly basis for accuracy to ensure a timely payroll.
Customer Service Representative
Payday Loan Store
Chicago, IL
06.2009 - 01.2012
- Promoted products and services to enhance customer engagement and drive sales.
- Resolved customer complaints or referred complaints to store manager.
- Ensured accurate cash handling to prevent discrepancies.
- Maintain a balanced cash drawer.
- Resolved customer complaints or referred complaints to the store manager.
Tax Preparer
Liberty Tax Service
Calumet City, IL
01.2006 - 05.2009
- Completed preparation of individual tax returns for clients, ensuring accuracy and compliance with tax regulations.
- Processed client invoices, facilitating timely payments for services and products.
- Prepared federal and state tax returns for Liberty Tax Service clients.
- Interviewed clients to gather income, deductions, and filing documents.
- Reviewed prior-year returns for accuracy and missing tax information.
Receptionist
1st Choice Real Estate
Blue Island, IL
03.2000 - 01.2008
- Coordinated communication between customers and employees to ensure efficient information flow.
- Maintained organized filing system to support quick access to important documents.
- Maintain an organized filing system.
- Facilitated timely collection of owed funds for rental agreements and mortgage payments. for rent as well as mortgages.
Education
Roseland Community High School
Chicago, ILSkills
- Marketplace management
- Partner onboarding
- Conflict management
- Account management
- Customer relations
- Cross-functional collaboration
- Problem solving
- Organizational skills
- Conflict management
- Strong interpersonal skills
- Cross-functional collaboration
Timeline
Merchant support specialist
Uber corporation
12.2024 - 09.2026
Customer Service Representative
Aarons Furniture
11.2015 - 04.2020
Supervisor
Help At Home
05.2012 - 04.2015
Customer Service Representative
Payday Loan Store
06.2009 - 01.2012
Tax Preparer
Liberty Tax Service
01.2006 - 05.2009
Fraud Specialist
Insight Global
11.2000 - 03.2023
Receptionist
1st Choice Real Estate
03.2000 - 01.2008
Roseland Community High School