Ma'kyla Vanover
Phoenix,AZ
Summary
Dedicated to client professional with a proven track record of responding promptly to client needs, resolving issues efficiently, and providing exceptional service. Seeking to leverage 5 years' worth of ability to contribute effectively to a dynamic team.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Merchant Support Specialist
DoorDash
5 2022 - 10.2023
- Responded promptly to client needs and resolved issues effectively to ensure client satisfaction
- Performed routine and scheduled maintenance services to uphold operational efficiency
- Executed general maintenance and repair tasks to maintain facility integrity
- Collaborated with departmental leaders to establish organizational goals, strategic plans, and objectives, ensuring alignment with company mission
- Participated in ongoing training sessions to enhance job skills and knowledge, staying updated with industry trends and best practices.
Fraud Prevention Specialist
Wells Fargo
01.2021 - 05.2022
- Conducted in-depth analysis of transactional data to identify and investigate potential fraudulent activity
- Negotiated with responsible parties to arrange recovery of losses resulting from fraudulent activities, minimizing financial impact on the organization
- Recommended effective actions in fraud cases, collaborating with internal teams and external stakeholders to mitigate risks and prevent future occurrences
- Provided training and guidance to team members on best practices for fraud prevention and detection.
Paralegal
Progressive
09.2020 - 02.2021
- Assisted with case management by organizing and maintaining legal files, calendars, and deadlines
- Reviewed and analyzed legal documents and precedents to ensure accuracy and relevance in preparing for trials and hearings
- Conducted legal research and drafted legal documents such as briefs, memos, and pleadings to support attorneys in case preparations for over 20 clients a day
- Communicated effectively with clients, witnesses, and other legal professionals to gather information and coordinate meetings.
Education
Diploma - Humanities
Phoenix High School
08.2014 - 05.2018
Skills
Tracking and Documentation
Account Administration
Ticketing
Google Suites
Microsoft Office
Tracking and Documentation
Timeline
Fraud Prevention Specialist
Wells Fargo
01.2021 - 05.2022
Paralegal
Progressive
09.2020 - 02.2021
Diploma - Humanities
Phoenix High School
08.2014 - 05.2018
Merchant Support Specialist
DoorDash
5 2022 - 10.2023