Cesar Vazquez
San Antonio,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle projects with a high degree of accuracy. Combining my analytical problem solving skills from my Bachelor's in Mathematics and my Customer Service skills built over years has increased my success rate in solving customers needs.
Overview
7
7
years of professional experience
Work History
Merchant Support Specialist
ShippingEasy (Auctane LLC)
06.2021 - Current
- L1 Support, Customer Service Agent
- Communicates issues and bugs with L2 (Escalations) after thorough investigation and relays user feedback to our Product Team after gaining an understanding of the user's personal experience and perspective.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution: Nearly 8,000 tickets resolved in ZenDesk, 100% CSAT score in the last 60 days.
Front of House
Bakery Lorraine
01.2018 - 03.2020
- Barista
- Expediting and running food orders
- Provided customer service behind the counter, learned how to make complex coffee orders, and walking on the floor tending to customer needs.
Education
Bachelor of Science - Mathematics
University of Texas San Antonio
San Antonio, Texas06.2021
Skills
- Works Well Under Pressure During High Volume of Interactions
- Proficient in Microsoft Office Suite and G-Suite Applications
- Exposure to Java, CSS, C, HTML, R, MATLAB, SQL, 3PL Fulfillment for Shopify Merchants
- 3 Years Using ZenDesk for Ticket Management
- Detail Oriented in regards to Problem Solving
- Exceptional Communication Between Team Leads and Coworkers using Slack
- Quick Learner
- Self-Motivated
- Adaptable
- Team Player
Timeline
Merchant Support Specialist
ShippingEasy (Auctane LLC)
06.2021 - Current
Front of House
Bakery Lorraine
01.2018 - 03.2020
Bachelor of Science - Mathematics
University of Texas San Antonio
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