Forrest Holloway
Juneau,AK
Summary
Versatile Manager with a robust background at Mikes Airport Express and as an independent commercial salmon captain, showcasing exceptional team leadership and organizational skills. Achieved significant customer satisfaction and employee productivity through effective communication and time management. Expert in customer service and machine operation, demonstrating a commitment to excellence and safety in all endeavors.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Service Manager
Broken Rudder
04.2023 - 02.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Expiditer/Laborer Operator
Dawson Construction
04.2020 - 03.2023
- Operated machinery and equipment to ensure efficient production processes.
- Assisted team with various tasks to maintain workflow and safety standards.
- Improved operational efficiency by coordinating with fellow laborers for task completion.
- Conducted regular inspections of machinery to prevent equipment malfunctions.
Manager/ Commercial Fisherman
Mikes Airport Express/ Independent
08.1997 - 04.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- During the fishing season I was a independent commercial salmon captain and boat owner.
Education
High School Diploma -
JDHS
Juneau07-1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Organizational skills
- Management Skills
- Receiving and Dispatch
- Customer Service
- Machine Operator including loader
Accomplishments
I started as a yard worker in 1997 to lube tech, to light mechanic, then to service advising and all around manager of a small business that is quite diversified to the daily tasks at hand.
in a few words i worked primarily as a manager of a crew of 5, took care of every detail that was needed for the shop to run efficiently
I ran the Yard at Dawson Construction for 3 years earning my equipment certifications and CPR certification
Broken Rudder got service dept of the Year 2024
Certification
I earned skilled operating skill for a Loader no certification
Senior service advisor on several occasions
forklift, scissor lift, and man lift certified through Tyler rental
CPR certified
Timeline
Service Manager
Broken Rudder
04.2023 - 02.2025
Expiditer/Laborer Operator
Dawson Construction
04.2020 - 03.2023
Manager/ Commercial Fisherman
Mikes Airport Express/ Independent
08.1997 - 04.2019
I earned skilled operating skill for a Loader no certification
Senior service advisor on several occasions
forklift, scissor lift, and man lift certified through Tyler rental
CPR certified
High School Diploma -
JDHS
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