Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Forrest Reynolds

Cunningham,Tennessee

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

22
22
years of professional experience

Work History

Total Case Coordinator

Electrify America
02.2019 - Current
  • Assists customer with creating accounts, adding funds amd using the app, Adding Premium offers for specific OEM, Assists customers with account/billing issues, Assists on the Outbound team to resolve customer issuse requiring more information/instructions
  • Patient, detail oriented, collaborates with team and management for customer resolution.

RSA for ABG, State Farm and USAA

AGERO
03.2017 - 02.2019
  • Assisted in providing customer with dispatched services for all RSA needs

Customer Representative

Convergys Customer Management Corporation
Clarksville TN
03.2002 - 06.2016
  • Assisted customers with account/billing issues, Assisted with exchanging defective mobile devices, Created new accounts for new customer, Resolution specialist

Team Leader

Convergys Customer Management Corporation
  • Managed a sales department with up to 75 agents, Maintain relationship with the client, Monitored call flow to handle capacity, Maintained agent time cards for correct payroll, Coached team for best results

Education

Sam BArlow High School

Skills

  • Effective Customer Communication
  • Problem-Solving
  • Patience when dealing with complex and difficult situations
  • Able to multi task
  • Case Documentation
  • Advocacy Experience

Affiliations

  • Gardening
  • My pets
  • Art

Timeline

Total Case Coordinator

Electrify America
02.2019 - Current

RSA for ABG, State Farm and USAA

AGERO
03.2017 - 02.2019

Customer Representative

Convergys Customer Management Corporation
03.2002 - 06.2016

Team Leader

Convergys Customer Management Corporation

Sam BArlow High School

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Forrest Reynolds