Forrest Reynolds
Cunningham,Tennessee
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Total Case Coordinator
Electrify America
02.2019 - Current
- Assists customer with creating accounts, adding funds amd using the app, Adding Premium offers for specific OEM, Assists customers with account/billing issues, Assists on the Outbound team to resolve customer issuse requiring more information/instructions
- Patient, detail oriented, collaborates with team and management for customer resolution.
RSA for ABG, State Farm and USAA
AGERO
03.2017 - 02.2019
- Assisted in providing customer with dispatched services for all RSA needs
Customer Representative
Convergys Customer Management Corporation
Clarksville TN
03.2002 - 06.2016
- Assisted customers with account/billing issues, Assisted with exchanging defective mobile devices, Created new accounts for new customer, Resolution specialist
Team Leader
Convergys Customer Management Corporation
- Managed a sales department with up to 75 agents, Maintain relationship with the client, Monitored call flow to handle capacity, Maintained agent time cards for correct payroll, Coached team for best results
Education
Sam BArlow High School
Skills
- Effective Customer Communication
- Problem-Solving
- Patience when dealing with complex and difficult situations
- Able to multi task
- Case Documentation
- Advocacy Experience
Affiliations
- Gardening
- My pets
- Art
Timeline
Total Case Coordinator
Electrify America
02.2019 - Current
RSA for ABG, State Farm and USAA
AGERO
03.2017 - 02.2019
Customer Representative
Convergys Customer Management Corporation
03.2002 - 06.2016
Team Leader
Convergys Customer Management Corporation
Sam BArlow High School
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