Fortunato Dino
Overland Park,KS
Summary
I am a committed healthcare professional with clinical experience who recently relocated to the United States from the Philippines. I have earned my Certified Nursing Assistant certification in Kansas and am enthusiastic about continuing my career in healthcare. I am dedicated to delivering compassionate, high-quality patient care and would value the opportunity to be a part of your team.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Get-in
Miami, FL
04.2025 - 10.2025
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty.
- Managed scheduling for customer service team to ensure optimal coverage.
- Trained new staff on customer service protocols and company policies.
- Implemented feedback mechanisms to improve service delivery and efficiency.
CCTV Operator
Futurecom
Metro Manila, Philippines
04.2023 - 11.2023
- Monitored live CCTV feeds to ensure security protocols were consistently followed.
- Conducted routine inspections of surveillance equipment for optimal functionality.
- Identified and reported suspicious activities to enhance site security measures.
- Assisted in the training of new operators on equipment and operational procedures.
- Documented incidents and maintained accurate logs for review by management.
Customer Loyalty Representative
Telus International
Taguig City, Philippines
01.2023 - 04.2023
- Resolved customer inquiries and issues, enhancing overall satisfaction and loyalty.
- Executed daily support tasks efficiently, adapting to changing priorities and customer needs.
- Documented customer interactions accurately within CRM system to ensure seamless follow-up.
- Collaborated with team members to improve service delivery processes and enhance customer experiences.
Customer Service Representative
FedEx
Mandaluyong City, Philippines
08.2021 - 06.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed shipping orders accurately using FedEx internal systems and software.
- Managed customer complaints, ensuring timely resolution and satisfaction.
- Collaborated with team members to streamline operational workflows and enhance service delivery.
- Maintained knowledge of FedEx services to provide accurate information to customers.
Customer Service Representative
Concentrix
Makati City, Philippines
01.2020 - 03.2021
- Assisted in training new hires on customer service protocols and best practices.
- Analyzed feedback to identify trends, leading to improved service offerings.
- Supported the implementation of process improvements that enhanced overall efficiency in service operations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Administrative Clerk
Supreme Court
Metro Manila, Philippines
09.2012 - 12.2014
- Managed filing systems to ensure efficient retrieval and organization of court documents.
- Processed legal documents and correspondence, maintaining strict adherence to deadlines and protocols.
- Coordinated scheduling for court hearings, optimizing calendar management for judges and clerks.
- Assisted in the preparation of court records, ensuring accuracy and compliance with legal standards.
Service Crew Member
McDonald's
Makati City, Philippines
10.2010 - 03.2011
- Trained new staff on service standards and customer interaction protocols.
- Enhanced customer satisfaction through efficient order processing and timely service delivery.
- Collaborated with kitchen staff to ensure accurate meal preparation and presentation.
- Implemented improvements in workflow to reduce wait times during peak hours.
Education
Bachelor of Science - Nursing (undergraduate)
Jose Rizal University
Philippines04-2018
Associate of Arts - Hotel Restaurant Services
Saint John Bosco
Philippines04-2012
Skills
- Decision-making
- Excellent time management skills
- Handling escalations
- Patient care
- Basic life support
- Recording vital signs
- Infection control
- Mobility assistance
Accomplishments
- Earned Basic Life Support (BLS) certification, demonstrating readiness to respond to medical emergencies.
- Successfully completed a Certified Nursing Assistant (CNA) program, gaining strong foundational nursing knowledge and skills.
- Acquired hands-on clinical experience in nursing, with a focus on maternal care.
- Developed extensive customer service experience, strengthening communication skills, empathy, and the ability to work effectively with diverse individuals.
Certification
- Basic Life Support
- Certified Nursing Assistant
Languages
English
Full Professional
Tagalog
Native or Bilingual
Timeline
Customer Service Manager
Get-in
04.2025 - 10.2025
CCTV Operator
Futurecom
04.2023 - 11.2023
Customer Loyalty Representative
Telus International
01.2023 - 04.2023
Customer Service Representative
FedEx
08.2021 - 06.2022
Customer Service Representative
Concentrix
01.2020 - 03.2021
Administrative Clerk
Supreme Court
09.2012 - 12.2014
Service Crew Member
McDonald's
10.2010 - 03.2011
Associate of Arts - Hotel Restaurant Services
Saint John Bosco
Bachelor of Science - Nursing (undergraduate)
Jose Rizal University