Fortunato Ramos
Lockport,IL
Summary
Friendly Airport Service Agent possessing excellent people skills and customer service abilities. Bringing over 2 years of experience in tracking and coordinating flight schedules, greeting passengers and preparing daily reports. In-depth knowledge of SABRE INTERACT and AMADEUS.
Overview
7
7
years of professional experience
Work History
CSA
Alaska Airlines
01.2023 - 11.2024
- Sell tickets and ensure cabin accommodations.
- Perform computer, iPad and paperwork tasks.
- Managed passenger check-in by verifying customers' travel documentation.
- Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
Airport Customer Service Agent
Aeromexico
01.2019 - 01.2021
- Used airline computer system to create airline tickets and boarding passes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Airport Customer Service Agent
Aeromar
05.2018 - 01.2019
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
Education
GED - Deportes
University
Online10.2024
Certificado De Ingles - Ingles
English School
Online03-2022
Skills
- Reservations and ticketing
- Daily reports
- Ticket changes
- Written Communication
- Friendly service mentality
- Conflict resolution
- Training
Timeline
CSA
Alaska Airlines
01.2023 - 11.2024
Airport Customer Service Agent
Aeromexico
01.2019 - 01.2021
Airport Customer Service Agent
Aeromar
05.2018 - 01.2019
GED - Deportes
University
Certificado De Ingles - Ingles
English School
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