Jordyn White
Pensacola,fl
Summary
Dynamic customer service professional with a strong work ethic and proven complaint handling skills. Great at enhancing customer satisfaction through personalized solutions and effective communication. Recognized for maintaining composure under pressure while managing multiple priorities, ensuring seamless service and fostering positive interactions with passengers.
Overview
5
5
years of professional experience
Work History
CSA
Envoy Air
Pensacola, FL
07.2024 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Provided exceptional service to customers by actively listening to their needs and offering personalized solutions.
- Balanced multiple priorities during peak times while maintaining composure under pressure situations.
- Provided amazing customer service by greeting customers, attending to orders and addressing specific requests.
- Connected with customers by listening to concerns and answering questions.
- Resolved escalated customer complaints professionally and efficiently, restoring client confidence in the brand.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Server
Florabama
Perdido, AL
02.2020 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
High School Diploma -
West Florida High School of Advanced Technology
Pensacola, FL05.2021
Skills
- Goal oriented
- Patience and tolerance
- Strong work ethic
- Complaint handling
- Baggage handling
- Ticketing systems
- Customer service
Additional Information
- ticket counter experience
- baggage service office experience
Timeline
CSA
Envoy Air
07.2024 - Current
Server
Florabama
02.2020 - 07.2024
High School Diploma -
West Florida High School of Advanced Technology